MerchantServicesBusinessDevelopment-ExecutiveDirector

Company: Hispanic Alliance for Career Enhancement
Location: Palo Alto
Posted on: June 2, 2025

Job Description:

Join the Merchant Services Business Development team! In this role, you will drive the end-to-end client experience. Many of our clients are moving into an embedded payment strategy for the first time and depend upon their Financial Institution to support that with expert counsel on best practices.As an Executive Director within Business Development in Merchant Services, you will focus primarily on generating new business from prospective clients. You will work closely with an established team of Commercial Bankers and Treasury Sales teams within the Technology & Disruptive Commerce segment. This tech-focused banking group will serve a wide range of client types across multiple sub-verticals (e.g., Software, Internet, Applied Tech, Climate Tech, Disruptive Commerce, Payments).Job Responsibilities

• Cultivate new business opportunities within the portfolio by aligning with the Banker and Treasury team to achieve individual sales goals.
• Serve as a trusted advisor and client advocate, leveraging core knowledge to recommend and promote banking and payment processing solutions for a seamless client experience across JP Morgan.
• Create strategic dialogues around key client-centric issues, incorporating best practices, benchmarking, opportunity quantification, and solution positioning.
• Build template-driven business case quantification for clients in support of payment solutions.
• Complete analysis to competitively identify and price JP Morgan products and services for profitability.
• Communicate effectively both verbally and in writing with key decision-makers at various levels (including C-level executives) to evaluate needs and propose solutions from our merchant services suite.
• Partner with internal product stakeholders to represent the client perspective in the development and evolution of complex products and solutions; collaborate to ensure successful implementation and ramp-up.
• Follow sound risk management protocols and adhere to regulatory requirements, working directly with Credit, Risk, and Quality Control teams to comply with Anti-Money Laundering/Know Your Customer regulations.
• Apply consultative influencing and selling strategies to develop and execute solutions across stakeholders such as Finance, IT, Product, and Marketing.
• Drive complex contract renegotiations.
• Make recommendations on new products and services based on client input and industry observations.Required Qualifications, Skills, and Capabilities

• Minimum of 8+ years of related sales and relationship management experience.
• Strong knowledge of the merchant services industry, products, and services, with technical acumen.
• Excellent communication skills at all levels, both internally and externally.
• Proven ability to build relationships and influence others to achieve desired outcomes.
• Use sound judgment to offer comprehensive, customized solutions that meet client needs; identify and recommend alternatives when necessary.
• Ability to balance client needs with associated risks and the firm's interests.
• Demonstrated ability to anticipate client issues, own problems on their behalf, and follow through on commitments.
• Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint.Additional InformationThis position is subject to Section 19 of the Federal Deposit Insurance Act and is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.About the TeamJPMorgan Chase, a historic financial institution, offers innovative solutions to a diverse client base worldwide. Our services span investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.We offer a competitive total rewards package, including base salary, potential commissions, discretionary incentives, and comprehensive benefits such as health coverage, wellness centers, retirement plans, and more. Details will be provided during the hiring process.We value diversity and are an equal opportunity employer, committed to inclusion and reasonable accommodations for applicants and employees.
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Keywords: Hispanic Alliance for Career Enhancement, Richmond , MerchantServicesBusinessDevelopment-ExecutiveDirector, Accounting, Auditing , Palo Alto, California