Associate Chief Administrative Officer, RN Preferred
Company: Kaiser Permanente
Location: San Rafael
Posted on: April 19, 2024
Job Description:
Job Summary:The Associate Chief Administrative Officer (ACAO) is
a member of a local Medical Center administrative leadership team
working under the direction of the Chief Administrative Officer
(CAO). The ACAO also works closely and in partnership with the
local Medical Center physician leadership team and their ACAO
peers. The ACAO role works to align and mobilize people and
activities targeted at achieving the TPMG strategy of Total
Performance.The ACAO role will have broad responsibility and may
oversee multiple clinical departments or multiple strategic
services, as well as lead and/or partner on various strategic
initiatives, programs, and innovations that promote operational
excellence, care experience, and joy in practice. The ACAO is one
of several key medical center operational leaders. In absence of
the CAO, the ACAO may act on behalf of the CAO in a decision-making
capacity, overseeing day-to-day operations. Essential
Responsibilities:
- Promotes and supports an environment that celebrates diversity
and fosters a culture of equity and inclusivity.
- Provides input at the request of CAO and/or PIC(s) to support
development of medical center strategic goals.
- Demonstrates strategic thinking by translating all aspects of
TPMG Total Performance strategy into long term and portfolio goals,
with defined tactical plans to achieve them.
- Develops, adapts and operationalizes TPMG Total Performance
strategy within areas of oversight at the medical center,
identifying opportunities for strategic action and innovation
within the areas of quality, service, people, efficiency,
reputation, and growth.
- Pursues new strategies, processes, or technology, to improve
quality, service, operational excellence, and physician and
employee engagement and wellness.
- Encourages diverse thinking to promote and nurture performance
improvement and innovation.
- Accountable for balancing oversight of both day to day service
line operations and development and execution of complex strategic
projects.
- Oversees day to day operations at a fast-paced medical center
including ambulatory, ancillary and/or hospital support
services.
- Oversight for large and complex operational budgets potentially
including capital planning, additions of new service lines, and
day-to-day accountabilities, staffing, and clinical nuances.
- Drives operational improvement through utilization of
performance improvement methodology and systems.
- Builds productive, trusting, respectful working relationships
across TPMG and Kaiser Permanente and in the communities that we
serve. Successful relationships help to support the advancement of
the medical center strategy and operational goals.
- Develops and champions a culture of quality and patient
centered service and exceptional care experience.
- Demonstrates a commitment to serving others, including
members/patients and their colleagues.
- Supports the CAO in working with the chiefs of service and
department managers in setting and achieving each departments
respective operational accountabilities, including quality,
finance, access, service, and integration across the medical
center.
- Demonstrates a commitment to personal growth through displays
of humility and curiosity; actively seeks feedback from team
members, colleagues, and others.
- Establishes individual and team engagement and skill-building
as priorities. Models an empathetic, participative, coaching style
of leadership.
- Prioritizes leading the development of other leaders; inclusive
of leadership team members, colleagues and others.
- Acts as liaison and resource for directors, managers, chiefs,
and assistant physicians-in-chief to achieve performance
excellence.
- Consistently communicates vision, strategy, and performance to
varied audiences within leadership portfolio. Inspires commitment
and energizes others to achieve performance excellence.
- Establishes credibility within and beyond area of authority.
Uses data and knowledge of audience to persuade key stakeholders
and reach shared goals. Effective at using multiple approaches to
produce desired outcomes.
- Gathers data necessary to make informed decisions and analyzes
data for insights. Engages others ideas and generates options,
develops decision criteria for prioritization. Demonstrates
decisiveness. Communicates decisions and rationale
clearly.Secondary Functions:
- Subject to change: Work schedules, hours, and travel
requirements will vary according to operational needs. Basic
Qualifications: Experience
- Minimum six (6) years of general management experience, with
three (3) years equivalent to a Director-level in a complex,
multi-faceted health care setting required.
- Minimum three (3) years of experience in clinical operations,
overseeing multiple clinical areas.
- Minimum five (5) years of experience in complex financial
management, program development, quality and service improvement,
and consulting or project management. Education
- Masters degree in health care, hospital, business, leadership,
public administration, or related field. License, Certification,
Registration
- N/A Additional Requirements:
- Must be able to work in a Labor/Management Partnership
environment. Preferred Qualifications:
- Demonstrated success in managing complex initiatives and
projects including areas such as strategic planning fiscal
management, labor, performance and quality improvement, project
management, human resources management and compliance.
- Experience working with a large physician group practice
managing through influence and collaboration.
- Knowledge of applicable federal and state laws and regulations
related to the health care industry.
- Experience leading and managing in a complex union/ management
environment
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Keywords: Kaiser Permanente, Richmond , Associate Chief Administrative Officer, RN Preferred, Administration, Clerical , San Rafael, California
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