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Paid Media and Social Delivery Manager

Company: Genentech Pro Unlimited
Location: Richmond
Posted on: July 29, 2020

Job Description:

Summary:

The Delivery Manager reports to the Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through RM/Email within Digital Customer Experience (DCX).
DCX is a functional group within our end client's Business Operations (GBO) comprised of experienced digital experts who partner across Commercial, Medical and Government Affairs (CMG) to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.

This is a REMOTE 1 year CONTRACT position with onsite travel 2-3 times per quarter

Responsibilities:


Drives customer-centric Relationship Management/Email service delivery, quality production, and optimization for impact and efficiency
Designs and delivers quality production by adhering to DCX processes and standards
Creates project plans and ensures key milestones, dependencies and timelines are proactively communicated across stakeholders and partners
Maintains high-quality data in monitor performance, and troubleshoot anomalies in data
Leverages internal analytics and external data to support insights and business-focused recommendations
Delivers Operational Excellence by identifying and implementing process improvements and informing standards that enable great customer experience
Seeks opportunities to optimize, test pilots, or advance new capabilities and share learnings across DCX and the broader enterprise





Qualifications:


Bachelor's degree
5+ years' experience working in digital/software marketing, digital
5+ production, marketing technology, or marketing operations related
Agency experience is a significant plus
2+ years of significant focus on paid media and social media
Experience in the pharmaceutical, biotech or healthcare industry preferred
Domain expertise in multichannel digital marketing and deep familiarity with paid media and social media marketing technology, processes, and tools
Ability to apply data and analysis to drive decision making
Strong planning, critical thinking and problem-solving skills to meet goals within the constraints of time and budget
Bias for action, strong sense of immediacy, and drive to achieve objectives
Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence
Learning mindset and ability to identify/apply learning to other situations


What are you waiting for? Apply Now!

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Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer,
M/F/D/V.

Click here
to contact us if you are an individual with a disability and require accommodation in the application process.










#ZipESD Yoh Staffing.Category: Logistics, Keywords: Delivery Manager

Keywords: Genentech Pro Unlimited, Richmond , Paid Media and Social Delivery Manager, Advertising , Richmond, California

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