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Sr Product Manager, Verticals Buyer Exp

Company: eBay Inc.
Location: Richmond
Posted on: September 24, 2022

Job Description:

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes. eBay Marketplaces operates in 190 markets around the world. We are looking for an experienced Senior Product Manager to join our dynamic Buyer Experience & Verticals team. In this role, you will be responsible for the product experience for Value Added Services (or Add-on Services) on eBay. The Value Added Services technology platform enables services like Authenticity Guarantee, Vault and Warranties that are critical to eBays verticals specific experiences. This platform is woven into the fabric of eBay, end to end, and this role will require driving projects with a lot of partners across eBay. You will be working closely with multiple verticals teams like Luxury, Collectibles, Motors to drive our understanding of customer, market and business needs. You will have the opportunity to gain in-depth knowledge of e-Commerce and business at scale and partner with many cross-functional teams within eBay. You will also participate in user research to better understand our customers through both qualitative (site visits, usability testing etc.) and quantitative (metrics, surveys, etc.) techniques. You will create exciting roadmaps and help sell the vision to our highly cross-functional organization. You will execute on the roadmap in collaboration with our partners and help us do the right thing for our customers and our businesses. Responsibilities:

  • Develop the vision and roadmap for eBay onsite product experience for new Add-ons / Value Added Services as well as improve existing services
  • Define functional requirements to enable large scale UX and platform updates
    • Manage communication with executives and align the global teams on the product roadmap
    • Develop customer insights that inform what we should be building by leveraging data insights, partnering with other eBay cross-functional teams, and by meeting with eBay users
    • Manage a scrum team of engineers to deliver projects on time using Agile methodologies
      • Prioritize features and manage the backlog. Coordinate, facilitate and drive efforts across groups Job requirements:
        • Strong customer empathy and a passion for building great customer experiences across web & mobile devices
        • Experience with both user facing as well as platform products, working in partnership with engineering leads, UX designers, and business partners
        • Excellent project management skills and the ability to coordinate across cross-functional teams.
        • Solid technical background, with experience in working with engineering teams to manage software products using agile methodologies
        • Excellent written and oral communication skills are key. Our team constantly communicates with executives and you are expected to build and communicate vision, roadmap and execution plans
        • Ability to analyze data and work with analytics partners to determine what tracking is needed, how the results will be reported etc.
        • Capability to work independently and drive projects with many moving parts
        • 7 or more years of Product Management or equivalent experience
        • E-commerce experience in one or more of the following areas: product management, seller or frequent buyer, category management, business operations Benefits are an essential part of your total compensation for the work you do every day. Whether youre single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important. #LI-ML2 Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isnt just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBays Diversity & Inclusion click here: eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement This website uses cookies to enhance your experience. By continuing to browse the site, you agree to ouruse of cookies View ourprivacy policy and accessibility info

Keywords: eBay Inc., Richmond , Sr Product Manager, Verticals Buyer Exp, Executive , Richmond, California

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