Company: Jack In The Box
Posted on: January 22, 2023
Responsible for managing the overall operations of a Jack in the
Box unit. Uses discretion in daily management decisions with
accountability for ensuring effective execution of the Service
Profit Chain (SPC) and Brand Promise. Develops team to provide
excellent internal service, external service, and build restaurant
sales and profit while ensuring compliance with policies,
procedures, and regulatory requirements.
Internal Service: Recruits, selects, trains, develops, and
evaluates restaurant employees. Monitors staffing levels to ensure
sufficient development and talent; ensures systems for training
employees on workstations are fully implemented and adhered to by
management and crew; identifies and develops internal candidates
for management and Team Leader positions. Works with restaurant
management team to ensure all facets of "My Promise to You" and the
Service Profit Chain are executed; creates a restaurant environment
that is "employee friendly," fun, clean and safe; takes
accountability for motivating and inspiring employees to achieve
high performance; treats all employees with respect and dignity;
and regularly recognizes and rewards employees. Understands and
utilizes JIB systems, processes, and tools; and complies with all
state and federal labor laws and regulations.
External Service: Manages daily activities to achieve excellence in
restaurant operational performance. Provides an exceptional
experience for the guests by ensuring proper training and holding
restaurant team accountable for consistently delivering excellent
guest service and food quality in adherence with JIB systems,
procedures, and food safety requirements. Reviews practices and
modifies as needed to continuously improve the guest experience;
maintains visibility and interaction with guests; responds to guest
concerns and complaints in a timely and professional manner, and
ensures positive resolution. Ensures management team and crew
understands and operates all systems correctly. Maintains the brand
image of restaurant cleanliness, maintenance, and excellent
service. Serves as a role model for excellent guest service.
Sales & Profits: Utilizes management information tools to analyze
restaurant operational and financial performance each Period,
including the I&E, quality and service reports, health
inspections, HACCP, etc; identifies trends and implements action
plans for improvement; uses data to analyze business results and
consults with regional and CSC resources as needed. Focuses efforts
on increasing restaurant sales and profitability by executing the
Service Profit Chain and understanding its impact on the overall
business. Considers cost/benefit impact of financial decisions and
works to protect the JIB brand. Monitors costs and adherence to
budget and restaurant goals.
Fostering the Culture: Demonstrates a passion for the business and
pride in Jack in the Box; ability to manage professionally with
integrity, honesty, and trust that promotes the Jack in the Box
culture and values; demonstrates high ethical standards; treats
employees and guests with respect; and actively listens and
communicates timely, clearly, and accurately with management team
and crew. Remains calm when challenged or placed under pressure;
calms others who are confronted with a difficult situation or task;
and effectively manages conflict.
Training/Coaching/Development: Serves as a strong role model who
motivates and inspires employees; effectively trains, coaches, and
provides time for employees to learn; identifies employees'
potential and fosters development for promotion to the next level;
and demonstrates patience and commitment toward development of
employees. Values effective job performance and ensures restaurant
team receives recognition and expression of gratitude. Understands
the importance of, and provides employees with quality and timely
performance feedback and reviews.
Guest Focus: Is passionate about providing a high quality guest
experience that is evident to our guests. Understands guests'
perspectives and focuses efforts on ensuring consistent, quality
service that exceeds guests' expectations. Demonstrates guest
service techniques and ability to manage in a fast-paced
Food Quality/Safety: Demonstrates a strong awareness and concern
for food quality and safety, and restaurant cleanliness; and is
dedicated to consistently serving great food to guests and conveys
importance to restaurant team. Demonstrated ability to utilize
systems and perform duties within established structure.
Business Management: Is willing and able to adjust to multiple
demands, shifting priorities, ambiguity and change; understands the
importance of change and implements, manages, and supports change
initiatives; maintains a strong sense of urgency; and works toward
achieving goals. Consistently makes high quality decisions based on
experience, policy and procedure, or knowledge of the setting; and
exercises discretion and independent judgment on important
restaurant business matters. Attends to priorities, delegates work,
and systematically conducts follow up; demonstrates attention to
detail; and is well organized in all aspects of job
Performs other related duties, tasks and responsibilities as
required, assigned and directed.
Education - High School Diploma, G.E.D. or equivalent required.
Associate's or Bachelor's degree preferred.
Experience - Internal Promote: Minimum of 1+ years experience as an
Associate Manager and/or 2 years experience as a First Assistant
Manager; must be 100% certified in all workstations. External
Recruit: Minimum of 3 years experience managing a service concept
with full P&L responsibility.
Knowledge/Skills/Abilities - Must be at least 18 years old; must
complete Restaurant Manager training classes; must be ServSafe
certified. Requires ability to speak, read, and write effectively
in English; excellent interpersonal skills; ability to perform and
understand basic math concepts (addition, subtraction,
multiplication, division); proven analytical skills; and good
organization and planning skills. Is a self-starter who takes
initiative and willingly accepts responsibility. Proficient
knowledge of personal computers and related software applications.
Must possess a valid driver's license, insurance, and use personal
vehicle to make bank deposits and travel to other
restaurants/business locations as required. Demonstrates integrity
and ethical behavior.
Physical Requirements - Ability to stand and walk approximately
85%-95% of shift; ability to lift and carry 10-65 lbs; ability to
move freely throughout the restaurant; ability to operate
restaurant equipment and drive a motor vehicle. Ability to operate
a computer keyboard.
Customer Focus - Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
Dealing with Ambiguity - Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
Learning on the Fly - Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.
Problem Solving - Uses rigorous logic and methods to solve
difficult problems with effective solutions; probes all fruitful
sources for answers; can see hidden problems; is excellent at
honest analysis; looks beyond the obvious and doesn't stop at the
Composure - Is cool under pressure; does not become defensive or
irritated when times are tough; is considered mature; can be
counted on to hold things together during tough times; can handle
stress; is not knocked off balance by the unexpected; doesn't show
frustration when resisted or blocked; is a settling influence in a
Confronting Direct Reports - Deals with problem direct reports
firmly and in a timely manner; doesn't allow problems to fester;
regularly reviews performance and holds timely discussions; can
make negative decisions when all other efforts fail; deals
effectively with troublemakers.
Developing Direct Reports and Others - Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
Ethics and Values - Adheres to an appropriate (for the setting) and
effective set of core values and beliefs during both good and bad
times; acts in line with those values; rewards the right values and
disapproves of others; practices what he/she preaches.
Hiring and Staffing - Has a nose for talent; hires the best people
available from inside or outside; is not afraid of selecting strong
people; assembles talented staffs.
Integrity and Trust - Is widely trusted; is seen as a direct,
truthful individual; can present the unvarnished truth in an
appropriate and helpful manner; keeps confidences; admits mistakes;
doesn't misrepresent him/herself for personal gain.
Managerial Courage - Doesn't hold back anything that needs to be
said; provides current, direct, complete, and "actionable" positive
and corrective feedback to others; lets people know where they
stand; faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
Motivating Others - Creates a climate in which people want to do
their best; can motivate many kinds of direct reports and team or
project members; can assess each person's hot button and use it to
get the best out of him/her; pushes tasks and decisions down;
empowers others; invites input from each person and shares
ownership and visibility; makes each individual feel his/her work
is important; is someone people like working for and with.
Priority Setting - Spends his/her time and the time of others on
what's important; quickly zeros in on the critical few and puts the
trivial many aside; can quickly sense what will help or hinder
accomplishing a goal; eliminates roadblocks; creates focus.
Drive for Results - Can be counted on to exceed goals successfully;
is constantly and consistently one of the top performers; very
bottom-line oriented; steadfastly pushes self and others for
Self-Knowledge - Knows personal strengths, weaknesses,
opportunities, and limits; seeks feedback; gains insights from
mistakes; is open to criticism; isn't defensive; is receptive to
talking about shortcomings; looks forward to balanced (+'s and -'s)
performance reviews and career discussions.
Sizing Up People - Is a good judge of talent; after reasonable
exposure, can articulate the strengths and limitations of people
inside or outside the organization; can accurately project what
people are likely to do across a variety of situations.
Building Effective Teams - Blends people into teams when needed;
creates strong morale and spirit in his/her team; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.
Managing Vision and Purpose - Communicates a compelling and
inspired vision or sense of core purpose; talks beyond today; talks
about possibilities; is optimistic; creates mileposts and symbols
to rally support behind the vision; makes the vision sharable by
everyone; can inspire and motivate entire units or
REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates
will make reasonable accommodations to allow a qualified individual
with a disability to enjoy equal employment opportunities and to
perform the essential functions of the job. This position
description should be applied accordingly
This job posting is for a position in a restaurant owned and
operated by an independent franchisee, not Jack in the Box Inc.
This means the independent franchisee, and not Jack in the Box Inc.
will be your employer if you are hired. The independent franchisee
is responsible for all employment related matters in the restaurant
including, among other things, setting any requirements for this
job and all decisions concerning hiring, firing, discipline, wages,
supervision, staffing and scheduling.
Keywords: Jack In The Box, Richmond , General Manager, Executive , Richmond, California
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