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Electric Vehicle Operations Manager

Company: SunPower
Location: Richmond
Posted on: May 24, 2023

Job Description:

Do you want to change the world? We do, too.SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.Summary of Role:SunPower is searching for an Electric Vehicle Operations Manager to lead the field implementation of a rapidly expanding new product offering. The role will be responsible for the cross-functional program and process management required to implement bidirectional EV charger installation as a new customer service workstream at SunPower. Additional responsibilities include identifying and tracking key operational performance metrics related to the new product line, and regularly reporting out trend and gap analyses with recommendations for the benefit of both internal and external business stakeholders.The ideal candidate will be competent in residential electrical design, project management, value stream mapping, and customer care. They will be expected to implement industry-leading practices for a high-volume order to cash pipeline, working with product management the broader operations organization to proactively seek out opportunities to streamline processes and reduce costs.The Electric Vehicle Operations Manager is a service-focused role that is foundational to delivering SunPower's promise of leading field installation quality and customer experience, while maximizing opportunities for scalability and efficiency. Essential Duties & Responsibilities:

  • Lead the product implementation project with a cross functional group of internal stakeholders representing EH&S, design, project coordination, field operations, and product management
  • Define the project plan and milestone objectives
  • Develop the metrics and tracking methods to ensure progress and achievement on schedule
  • Enhance and/or create processes to deliver orders to installation while measuring and improving safety, quality, efficiency, customer experience, and pipeline velocity
  • Define and develop processes to manage fulfillment workflows between internal employees, external subcontractors, and channel partners
  • Synthesize order forecasts by market into installation capacity plans
  • Anticipate both the needs of the customer as well as the field operations business and recommend proactive, tactical solutions to resolve potential obstacles and/or escalations
  • Develop a governance system for the project team, establishing clear and concise vision for project execution that focuses resources on completing deliverables and fosters transparency and accountability
  • Write long-form narrative memos presenting progress updates, challenges, data insights and action items to executive level business leaders
  • Hiring, management, and career development of a team as required to scale the EV Charger installation program effectivelyMinimum Qualifications:
    • The knowledge, skills, and abilities commensurate with a bachelor's or equivalent degree in business or project management, operations, engineering, or similar technical field (including the equivalent combination of education and years of related experience)
    • 3 or more years' experience in operations, lean manufacturing, customer service, project management, or related technical field
    • Knowledge of the fundamentals of residential electrical systems
    • Highly competent with Microsoft Office suite (Outlook, Excel, Word, PowerPoint, MS Project) and mobile technology
    • Excellent interpersonal, verbal, and written communication skills
    • Strong leadership attributes: people managing, decision making, negotiation, critical problem solving, collaboration, and an entrepreneurial mindset
    • Proven ability to work as a project team leader and innovator is a must, with a service-oriented "hands-on, roll your sleeves up" work ethicPreferred Qualifications:
      • 6 or more years of experience in operations, lean manufacturing, customer service, project management
      • Strong background in home energy storage and/or renewable energy
      • Experience with electrical contracting and/or EVSE installation operationsPay Range$119,520 - $179,280*Other rewards may include annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program which includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more.*Please note the pay range provided is a good faith estimate for this position only and in the geographical location noted.Don't meet every single requirement?Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Equal Employment OpportunityThe Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.Accommodation for Applicants to SunPower CorporationSunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.NOTICE TO ALL APPLICANTS AND EMPLOYEESAvailability of Affirmative Action Plan for ReviewSunPower is a federal government contractor. As a part of the Company's obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicantsand employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

Keywords: SunPower, Richmond , Electric Vehicle Operations Manager, Executive , Richmond, California

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