Senior Manager, Partner Operations - Solar

Company: SunPower
Location: Richmond
Posted on: May 23, 2023

Job Description:

Do you want to change the world? We do, too.SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.Summary of Role:SunPower is seeking a Senior Manager, Partner Operations who will manage the Installation Partner program in all markets. The Senior Manager, Partner Operations has a significant focus on customer installation completion through the partner network, account management, pricing negotiations, and service level agreement (SLA) management. The Senior Manager, of Partner Operations, leads a field team of Partner and Project Managers & reports to the Director, of Partner Operations. This role will be responsible for recruiting, onboarding new partners, and managing an existing portfolio of Installation Partner relationships, achievement of installation goals, and customer service standards. Responsibilities will also encompass regional strategy development, including overall capacity planning, cost and program management, partner development, and supply chain optimization. This role is remote with a base in CA.Essential Duties & Responsibilities:

• Collaborate with SunPower Operations to maintain the Installation Partner base, and improve performance
• Assist with the development of regional strategies for solar installation
• Process development & management
• Develop Installation Partners' capabilities and capacity
• Ensure compliance with industry standards and SunPower requirements supporting training, workmanship, quality, and cost
• Coordinate with SunPower Operations to manage logistics, communication, and invoicing support
• Maintain CRM database for partner account access, required information, and reporting
• Identify sales process requirements, needs, and improvement initiatives; work cross-functionally with SunPower sales, marketing, finance, and operations to improve program design, sales process, customer experience, and other SunPower metrics
• Weekly reporting of business activity and metrics
• Discover and optimize cost reduction opportunities by challenging current process structures, cost models, etc.
• Assist in organizational cost reduction efforts and overall process improvements and documentationRequired Qualifications:
  • Experience with Solar and Construction
  • Solar Technical/Operations background
  • Bachelor's degree and 4+ years of related experience
  • OR equivalent combination of education and years of related experience
  • Strong familiarity with construction and electrical codes
  • Proven ability to successfully procure, monitor, and assess subcontracted construction functions such as solar installation contractors, electrical contractors, and roofing contractors
  • Strong communication skills, both written and verbal
  • Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and MS ProjectPreferred Qualifications:
    • OSHA 10 Certification
    • Strong understanding of NEC codes with emphasis on residential PV installations
    • Strong technical, supervisory, and project management skills based on industry experience
    • Well-developed and professional interpersonal skills; ability to interact effectively with people at all levels of the organization, as well as outside customers and vendors
    • Ability to work in a team environment with a customer service focus
    • Knowledge of Salesforce or other CRM systems
    • Up to 25% travelPay Range$143,520-$215,280 Other rewards may include annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program that includes health insurance coverage, employee wellness, life, and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more. *Please note the pay range provided is a good faith estimate for this position only and in the geographical location noted.Don't meet every single requirement?Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Equal Employment OpportunityThe Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.Accommodation for Applicants to SunPower CorporationSunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.NOTICE TO ALL APPLICANTS AND EMPLOYEESAvailability of Affirmative Action Plan for ReviewSunPower is a federal government contractor. As a part of the Company's obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicantsand employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.

Keywords: SunPower, Richmond , Senior Manager, Partner Operations - Solar, Executive , Richmond, California