Senior Manager, Partner Operations - Solar
Company: SunPower
Location: Richmond
Posted on: May 23, 2023
Job Description:
Do you want to change the world? We do, too.SunPower is changing
the way our world is powered every day with a passionate and driven
team of more than 3,660 full-time employees in North America and
the Philippines. SunPower provides world-class solar solutions to
residential customers across the U.S. with a commitment to a
superior customer experience. We welcome forward thinkers, freedom
chasers and all those demanding better, cleaner energy to join
us.Summary of Role:SunPower is seeking a Senior Manager, Partner
Operations who will manage the Installation Partner program in all
markets. The Senior Manager, Partner Operations has a significant
focus on customer installation completion through the partner
network, account management, pricing negotiations, and service
level agreement (SLA) management. The Senior Manager, of Partner
Operations, leads a field team of Partner and Project Managers &
reports to the Director, of Partner Operations. This role will be
responsible for recruiting, onboarding new partners, and managing
an existing portfolio of Installation Partner relationships,
achievement of installation goals, and customer service standards.
Responsibilities will also encompass regional strategy development,
including overall capacity planning, cost and program management,
partner development, and supply chain optimization. This role is
remote with a base in CA.Essential Duties & Responsibilities:
- Collaborate with SunPower Operations to maintain the
Installation Partner base, and improve performance
- Assist with the development of regional strategies for solar
installation
- Process development & management
- Develop Installation Partners' capabilities and capacity
- Ensure compliance with industry standards and SunPower
requirements supporting training, workmanship, quality, and
cost
- Coordinate with SunPower Operations to manage logistics,
communication, and invoicing support
- Maintain CRM database for partner account access, required
information, and reporting
- Identify sales process requirements, needs, and improvement
initiatives; work cross-functionally with SunPower sales,
marketing, finance, and operations to improve program design, sales
process, customer experience, and other SunPower metrics
- Weekly reporting of business activity and metrics
- Discover and optimize cost reduction opportunities by
challenging current process structures, cost models, etc.
- Assist in organizational cost reduction efforts and overall
process improvements and documentationRequired Qualifications:
- Experience with Solar and Construction
- Solar Technical/Operations background
- Bachelor's degree and 4+ years of related experience
- OR equivalent combination of education and years of related
experience
- Strong familiarity with construction and electrical codes
- Proven ability to successfully procure, monitor, and assess
subcontracted construction functions such as solar installation
contractors, electrical contractors, and roofing contractors
- Strong communication skills, both written and verbal
- Strong knowledge of Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook) and MS ProjectPreferred Qualifications:
- OSHA 10 Certification
- Strong understanding of NEC codes with emphasis on residential
PV installations
- Strong technical, supervisory, and project management skills
based on industry experience
- Well-developed and professional interpersonal skills; ability
to interact effectively with people at all levels of the
organization, as well as outside customers and vendors
- Ability to work in a team environment with a customer service
focus
- Knowledge of Salesforce or other CRM systems
- Up to 25% travelPay Range$143,520-$215,280 Other rewards may
include annual bonus eligibility, short and long-term incentives,
and a comprehensive and competitive benefits program that includes
health insurance coverage, employee wellness, life, and disability
insurance, a retirement savings plan, paid holidays, paid time off,
and so much more. *Please note the pay range provided is a good
faith estimate for this position only and in the geographical
location noted.Don't meet every single requirement?Studies have
shown that women and underrepresented minorities are less likely to
apply to jobs unless they meet every single qualification. At
SunPower, we are dedicated to building a diverse, inclusive, and
authentic workplace, so if you're excited about this role but your
past experience doesn't align perfectly with every qualification in
the job description, we encourage you to apply anyway. You may be
just the right candidate for this or other roles.Equal Employment
OpportunityThe Company is an equal employment opportunity employer
and makes employment decisions, including but not limited to,
hiring, firing, promotion, demotion, training, and/or compensation,
on the basis of merit. Employment decisions are based on an
individual's qualifications as they relate to the job under
consideration. The Company's policy prohibits unlawful
discrimination based on sex (which includes pregnancy, childbirth,
breastfeeding, or related medical conditions, the actual sex of the
individual, or the gender identity or gender expression), race,
color, religion, including religious dress practices and religious
grooming practices, sexual orientation, national origin, ancestry,
citizenship, marital status, familial status, age, physical
disability, mental disability, medical condition, genetic
information, protected veteran or military status, or any other
consideration made unlawful by federal, state or local laws,
ordinances, or regulations. The Company is committed to complying
with all applicable laws providing equal employment opportunities.
This commitment applies to all persons involved in the operations
of the Company and prohibits unlawful discrimination by any
employee of the Company, including supervisors and
co-workers.Accommodation for Applicants to SunPower
CorporationSunPower Corporation is an Equal Employment Opportunity
/ Affirmative Action employer and provides reasonable accommodation
for qualified individuals with disabilities and disabled veterans
in job application procedures. If you have any difficulty using our
online system and you need a reasonable accommodation due to a
disability, you may use the following alternative email address to
contact us about your interest in employment at SunPower
Corporation: jobs@sunpower.com. Please indicate in the subject that
line of your email that you are requesting accommodation. Only
candidates being considered for a position who require an
accommodation will receive a follow-up response.NOTICE TO ALL
APPLICANTS AND EMPLOYEESAvailability of Affirmative Action Plan for
ReviewSunPower is a federal government contractor. As a part of the
Company's obligations under law, it must develop a written
Affirmative Action Program (AAP) for the Disabled, Recently
Separated Veterans, Armed Forces Service Medal Veterans, Disabled
Veterans and Active Duty Wartime Or Campaign Badge Veterans and for
Women and Minorities as specified by law. Non-confidential and
non-proprietary aspects of the AAP are available for inspection by
applicantsand employees, consistent with applicable law, which will
be made available during office hours by contacting the EEO
Officer.
Keywords: SunPower, Richmond , Senior Manager, Partner Operations - Solar, Executive , Richmond, California
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