Enterprise Customer Success Manager

Company: Anthropic Limited
Location: San Francisco
Posted on: April 30, 2024

Job Description:

As an Enterprise Customer Success Manager, you will help Anthropic's customers harness the transformative potential of LLMs to improve their products and services. Leveraging your passion for our technology, you will build trusted relationships with key customer contacts to ensure Anthropic solutions continue delivering value.
You'll be responsible for driving growth by identifying and closing expansion opportunities within accounts as well as owning the full renewal lifecycle. You will also inform Anthropic's product roadmap by conveying key customer insights to our product and engineering organization. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.
Responsibilities:

• 
  
• Becoming an expert in Anthropic's products, methodology, and prompting techniques
  
• Gaining a deep understanding of customers' business needs and strategically guiding them to solutions leveraging Anthropic's products
  
• Owning the end-to-end renewal process - conducting Quarterly Business Reviews, identifying expansion opportunities, managing contract negotiations, and coordinating with product teams
  
• Serving as the voice of the customer by identifying patterns and feeding these insights into Anthropic's product organization
  
• Building trusting, strategic relationships with key customer decision makers and influencers
  
• Forecasting, reporting on, and proactively mitigating retention and renewal risks
  
  You may be a good fit if you have:
  
  • 
    
  • 8+ years in an account management or customer-facing sales role where you consistently met or exceeded retention and upsell targets
    
  • Ability to present and position complex products persuasively, especially when engaging with executives
    
  • A knack for bringing order to chaos and an enthusiastic "roll up your sleeves'' mentality. You are a true team player
    
  • Natural relationship-builder who brings structure and best practices to complex customer environments
    
  • Strategic mindset with the ability to analyze customer needs and the market to capitalize on growth opportunities
    
  • Passion for AI and interest in responsible development of advanced systems
    
    Deadline to apply:None. Applications will be reviewed on a rolling basis.
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Keywords: Anthropic Limited, Richmond , Enterprise Customer Success Manager, Executive , San Francisco, California