Customer Success Manager

Company: Recruiting From Scratch
Location: San Francisco
Posted on: May 24, 2025

Job Description:

Who is :Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients.Customer Success Manager

• Location: NYC
• Company Stage of Funding: Series A
• Office Type: Onsite 5 Days a Week
• Salary: OpenCompany DescriptionWe're representing an innovative AI platform company that's revolutionizing how businesses create custom AI assistants to automate complex workflows without coding knowledge. Our client is growing rapidly and has created a no-code platform that empowers companies of all sizes to harness the power of AI for their specific business needs.What You Will DoAs a Customer Success Manager, you'll be the bridge between our client's cutting-edge technology and the customers who rely on it every day. You'll guide users through their journey from onboarding to becoming power users, ensuring they extract maximum value from the platform. Your role will be pivotal in building strong relationships that drive retention and growth.You'll:
  • Guide new customers through personalized onboarding experiences that set them up for success
  • Monitor customer health metrics to proactively address potential issues before they become problems
  • Conduct strategic business reviews to demonstrate ROI and identify expansion opportunities
  • Collaborate with product teams to ensure customer feedback shapes platform development
  • Create and refine educational resources that help customers maximize platform benefits
  • Build and nurture an engaged community of users who champion the platformIdeal Candidate Background
    • 1-2+ years of experience in customer success, account management, or related customer-facing roles
    • Bachelor's degree or equivalent experience
    • Strong communication skills with the ability to explain technical concepts in accessible terms
    • Experience working in a SaaS environment, preferably with AI or workflow automation tools
    • Data-driven approach to measuring and improving customer outcomes
    • Strong project management abilities to handle multiple customer relationships simultaneouslyPreferred Qualifications
      • Knowledge of AI technologies or workflow automation platforms
      • Experience with CRM systems and customer success tools
      • Background in developing customer education materials or leading training sessions
      • Experience in a fast-paced startup environmentCompensation and Benefits
        • Comprehensive health, dental, and vision insurance
        • Meaningful equity package in a high-growth company
        • Collaborative team environment where your ideas will be heard and implemented
        • Career growth opportunities as the company scales
        • Professional development budget
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Keywords: Recruiting From Scratch, Richmond , Customer Success Manager, Executive , San Francisco, California