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Receptionist Clinic

Company: Kaiser Permanente
Location: Richmond
Posted on: June 17, 2022

Job Description:

Position Summary: The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Essential Duties and Responsibilities:

+ Greet and assist patients that present

+ Follow appropriate patient registration/check-in policies and procedures

+ Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.

+ Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.

+ Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.

+ Determine patient's membership/benefits according to the benefit display

+ Create accounts as necessary, for example (but not limited to) workers' compensation, confidential, etc.

+ Capture and populate workers' compensation data on the correct screens and select the correct coverage as necessary

+ Manage electronic in-basket

+ Use notes function where applicable to document prepayments

+ Obtain a patient medical record number when necessary

+ Order Health Plan cards as needed.

+ Collect co-pays and fees. Inform patients of available payment options.

+ Generate appropriate encounter forms per procedure electronically or manually if the system is down

+ Direct patients to appropriate area after the check-in process is completed

+ Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.

+ Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.

+ Initiate and complete required forms for all appointments per policy.

+ Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue

+ Assist patients by :

+ Explaining co-pays/applicable fees

+ Providing facility directions

+ Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.

+ Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.

+ Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.

+ Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).

+ Maintain the patient will-call area box if applicable

+ Communicate with clinical and business office staff as needed

Cash Handling, Reconciliation and Deposit

+ Handle cash according to the Cash Handling Responsibility Agreement

+ Comply with all applicable cash handling policies and procedures (see reference list)

+ The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.

+ Obtain, secure, and ensure sufficient denominations to provide change.

+ Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement .

+ Use correct procedures to document and report discrepancies


Working towards positive operational outcomes. Perform other duties as required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Compliance Accountability:

Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures .


To perform the job successfully, an individual should demonstrate the following competencies

Collects and researches data as applicable

Problem Solving - Identifies and resolves problems in a timely manner; gathers information skillfully; develops alternative solutions.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Asks for assistance when appropriate.

In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.

Interpersonal Skills - Maintains confidentiality; treats co-workers, patients, and facility visitors with respect.

Oral Communication - Listens and gets clarification to ensure that instructions and requests are fully understood. Written Communication - Writes informatively; reads and interprets written information, obtains clarification if necessary.

Teamwork - Encourages and participates in building a positive team spirit and balancing team and individual responsibilities.

Physical Demands The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. The employer will provide reasonable accommodation as required by law.

While performing the duties of this Job, the incumbent is regularly required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The incumbent is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The incumbent may on occasion have to lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those encountered during the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the incumbent is regularly exposed to moving mechanical parts. Frequent exposure to patients who may be experiencing a wide range of acute and chronic medical conditions. The noise level in the work environment is usually moderate.

In all interactions with patients, members, physicians, staff and visitors, demonstrates service oriented behaviors that include culturally sensitive good manners, respect and polite communications. Demonstrates openness to creative and innovative approaches to providing service.

Minimum Qualifications:

+ High School Diploma/GED.

+ 6 months work experience.

+ Basic knowledge and use of computer and computer keyboard

+ Passing of a PC skills assessment

+ Ability to read and follow instructions, short correspondence, and memos.

+ Communicate with health care providers, staff, patients and visitors.

+ Professional phone etiquette

+ Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.

+ Knowledge of computer and computer keyboard.

+ Must be willing to work in a Labor Management Partnership environment.

Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.


TITLE: Receptionist Clinic

LOCATION: Richmond, California

REQNUMBER: 1056193

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Keywords: Kaiser Permanente, Richmond , Receptionist Clinic, Healthcare , Richmond, California

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