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Occupational Health Collections Supervisor

Company: Patient First
Location: Richmond
Posted on: January 23, 2023

Job Description:

The responsibilities of this job include, but are not limited to the following:

  • Reviewing and actively working Occupational Health (OH) accounts with balances and minimizing OH Accounts Receivable days;
  • Meeting with the Third Party Administrators (TPAs) to develop relationships and efficient processes for handling claim payments and claims;
  • Contacting employers directly to review balances;
  • Generating reports weekly on OH Accounts Receivable and distributing to the OH Operations Manager and Vice President, Occupational Health and Supply Chain;
  • Working with the Client Service Specialists and Workers' Compensation Insurance Representatives and updating accounts as needed;
  • Working with the OH sales staff to address employers with needed account updates and outstanding balances;
  • Working with additional collection personnel as assigned;
  • Transferring claims to personal accounts and adjusting accounts through proper approval procedures as needed;
  • Meeting weekly with the OH Operations Manager;
  • Continuously evaluating the effectiveness of OH collections and making recommendations to the OH Operations Manager on opportunities for better performance of the department's objectives and higher client satisfaction;
  • Filing appeals for unpaid line items and working with TPAs to address inaccurate reimbursements;
  • Implementing Workers' Compensation contracts and evaluating appropriate reimbursement;
  • Assisting the OH Operations Manager and Vice President, Occupational Health and Supply Chain as required;
  • Adhering to all policies and procedures;
  • Using, maintaining, and operating office equipment as trained.Minimum education and professional requirements include, but are not limited to, the following:
    • Employee must be 18 years of age or older;
    • Associate degree or higher in Business Management or related field of study preferred;
    • Background in accounts receivable collections, occupational health, or business preferred;
    • Knowledge of workers' compensation, physical examinations, and group health insurance;
    • Excellent oral and written communication skills required;
    • Excellent telephone skills;
    • Ability to prioritize and deal with numerous tasks at one time;
    • Ability to work flexible hours;
    • Ability to travel (minimal) as required;
    • Self-starter with an ability to work well with individuals and groups;
    • Typing and computer skills required including Microsoft Office applications;
    • Ability to handle requests and concerns;
    • Ability to make decisions and troubleshoot incoming telephone calls;
    • Successful completion of orientation in accordance with the Orientation Policy;
    • Must be able to sit, stand, and walk for long periods (possibly 4-7 hours at a time).
    • Occasionally must be able to lift up to 25 lbs.

Keywords: Patient First, Richmond , Occupational Health Collections Supervisor, Healthcare , Richmond, California

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