Complaint Investigations Lab Tech

Company: Actalent
Location: Richmond
Posted on: March 10, 2023

Job Description:

Great fit for workers with Manufacturing, Inspection, and Assembly experience. Description:Entry Level Lab Technician in the Complaint Investigations Lab. The Technician will be responsible for: Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products in order to resolve customer complaints regarding their blood glucose meters, strips & sensors. The Technician will document complaint investigations in the Complaint Handling System. The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation. --- Experience in Medical Device / Biotech Industry is preferred. --- Knowledge of Electronic Troubleshooting is preferred. --- Ability to work in a team setting is a plus. --- Fast learner and ability to follow written work instructions of SOP's is preferred. --- Good documentation skills are a must. --- Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. --- Ability to focus while performing repetitive and routine investigations is a must. This position is NonExempt. Hours over 40 will be paid at Time and a Half. Responsible for implementing and maintaining the effectiveness of the quality system. Perform routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment. Summarize and record all test data and maintain proper documentation of all lab work. Process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards affecting IVD?s and Biologics. Must have good written and oral communications skills. Must possess good laboratory practices, including handling of chemicals and biohazardous material.Skills:manufacturing environment, troubleshootingAdditional Skills & Qualifications:Minimum education required is H.S. Diploma or equivalent (such as GED). An Associates (Two year) degree in Electrical Engineering or other Science is a great fit for this job. Recent college graduates with a Bachelors degree in Engineering or other subject may be consideredSchedule Types Available:Shift: DayBenefits:401(k)Dental insuranceHealth insurancePaid time offPaid Udemy Course About Actalent: Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We're supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Actalent, Richmond , Complaint Investigations Lab Tech, Healthcare , Richmond, California