Spanish-English Bilingual Healthcare Customer Service Representative
Posted on: September 18, 2023
Bringing smiles is what we do at TTEC for you and the customer.
As a Spanish-English Bilingual Healthcare Customer Service
Representative working remotely in California, you'll be a part of
creating and delivering amazing customer experiences while you also
#experienceTTEC, an award-winning employment experience and company
What You'll be Doing
Do you have a passion for helping others and giving them peace of
mind? You'll have ownership over resolving escalated or complex
calls from customers. Whether it's getting answers for customers
quickly, consulting on products with compassion or resolving their
issues with a smile, you'll be the difference between their
customer experience being just average or an exceptional one.
During a Typical Day, You'll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve
their issuesWhat You Bring to the Role
- Bilingual in English and Spanish
- 6 months or more of customer services experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service
- Computer experience
- High speed internet connection (> 25mbps)What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where
giving back is encouraged
- A global team of curious lifelong learners guided by our
- Base wage starting at $15.50 plus performance bonus
- And we have a healthy benefits package based on your position
that could include PTO, tuition reimbursement, health and wellness
incentivesVisit www.mybenefits.ttec.com for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be
successful in your role throughout your career. From your first day
in training, through individualized webcam-enabled, engagement and
coaching, on into 1000s of free courses to support your career
growth wherever that may take you. And we know that you bring with
you the one necessary ingredient that can't be taught a caring and
supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global
You'll report to the Team Leader. You'll contribute to the success
of the customer experience and the overall success of the team.
Our business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and hypergrowth brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We aim to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and for you to bring value to the table in
your own unique way.
Keywords: TTEC, Richmond , Spanish-English Bilingual Healthcare Customer Service Representative, Hospitality & Tourism , Richmond, California
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