Founding Enterprise Customer Success Manager
Company: Elitegen Enterprise
Location: San Francisco
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Our client, an early-stage
startup building the future of marketing through AI-powered search
, is seeking a Founding Enterprise Customer Success Manager to lead
end-to-end success for key enterprise customers. This is a
high-impact, foundational role for an enterprise CSM who wants real
ownership. You'll act as a trusted advisor to Fortune 500 and
mid-market customers with $12K–$100K ACVs , helping them maximize
the value of AI Search and drive meaningful business outcomes.
You'll also play a critical role in shaping the processes,
structure, and strategy of a growing Customer Success function.
Responsibilities: Own end-to-end customer success for key
enterprise accounts (including global, brand-name customers) Serve
as a trusted advisor to customers and internal stakeholders on AI
Search best practices and adoption strategies Drive measurable
business outcomes by coordinating across multiple customer
stakeholders Translate customer needs and feedback into actionable
insights for the Product team, influencing roadmap decisions
Identify and showcase upsell opportunities, driving expansion and
long-term account growth Educate customers on GEO workflows and
tailor solutions to complex enterprise use cases Qualifications and
Experience: 1 year of experience in Customer Success, Account
Management, SEO, or Solutions Engineering Experience in MarTech or
Enterprise SaaS environments supporting enterprise customers
Comfortable managing a relatively high book of business (30
concurrent accounts) Strong stakeholder management skills and
executive-facing presence Previous SEO or post-sale MarTech
experience strongly preferred Builder mindset with high agency;
prior founder experience or evidence of creating something from
scratch is a plus Naturally curious, fast learner with strong
empathy for customer needs This is an opportunity to be an early
member of a customer-facing team, work directly with high-profile
enterprise customers, and help define how customer success scales
at an AI-native company.
Keywords: Elitegen Enterprise, Richmond , Founding Enterprise Customer Success Manager, IT / Software / Systems , San Francisco, California
