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Communications Dispatcher I

Company: City of Richmond, CA
Location: Richmond
Posted on: June 10, 2021

Job Description:



Under general supervision of a shift supervisor, the Communications Dispatcher I receives emergency and non-emergency calls from the public, including calls from cellular telephone users requesting services; dispatches emergency police, fire, and other public safety units in a coordinated manner; operates various communications equipment; and performs other related work as required. Incumbents are required to work various shifts associated with a 24-hour, 365-day operation and are required to wear a uniform.

The Communications Dispatcher I initially receives on-the-job training in the techniques and methods of radio dispatching involving public safety operations. Incumbents are taught to handle emergency situations requiring independent judgment as to course of action where unprecedented situations may arise. Shift work on Saturday, Sunday and holidays are normal working conditions of this job. A 5% salary differential is paid for the 4:00 p.m. to Midnight, and 7.5% differential is paid for the Midnight to 8:00 a.m. shifts.

Position Description and Duties

  1. Receives emergency and non-emergency calls, complaints, and inquiries from the public.

  2. Evaluates information to determine jurisdiction, priority, staff availability and equipment needed.

  3. Dispatches police, fire, and other public safety units, in accordance with established procedures, and based on the nature of the call, staff availability, assigned geographical area, and location of the call.

  4. Provides responding units with pertinent information such as suspect information; warrant, probation and parole information; vehicle registration status; license status; premise and subject history; and location of Knox boxes and hideaway keys.

  5. Operates a variety of communication equipment, including radio transmitters and receivers, computerized communication terminals and keyboards, multi-line telephone equipment, and City-wide camera monitoring equipment.

  6. Retrieves information in response to requests from police and fire units, and monitors and maintains status and location of units.

  7. Provides callers with established instructions for emergency medical situations.

  8. Prepares records and logs.

  9. Provides information to the public by telephone; advises them on what agency to contact for services not provided by the City.

  10. Contacts other agencies to coordinate public safety and mutual aid operations. Minimum Qualifications

SOME KNOWLEDGE OF: Main streets and geographical areas of the Cities of Richmond, El Cerrito, San Pablo (including Contra Costa College) and Kensington.

ABILITY TO: Accurately dispatch public safety units in a coordinated manner; verbally communicate and extract information from callers regarding what they need; use good judgment as to when to act independently and when to refer situations to a supervisor; speak clearly and concisely in English; interpret written instructions, policies, rules and the materials used in performing dispatching duties; react quickly, accurately, and calmly in handling emergency calls for assistance; prepare records and reports and maintain files; type a minimum of 30 words per minute; follow written and oral directions; and learn to operate computerized data communications terminals.

OTHER REQUIREMENTS: Incumbents must have excellent hearing, and pass a medical examination and a thorough background investigation.

CERTIFICATION: Incumbents in this classification are required to satisfactorily complete a POST certified 120-hour Basic Complaint/Dispatcher course within one year of appointment. This is a condition of continued employment, and failure to do so will result in termination.

Typing Certificate: Each applicant must submit with their application a typing certificate. The certificate must specify qualification on an electric typewriter/computer of at least 30 net w.p.m., with no more than 15 errors. Only certificates from a public agency, school/training center or employment agency (issued within six (6) months of application) will be accepted. Each certificate must include the following: name of the school, agency or institution conducting the testing; the equipment used (typewriter/computer); the gross and net number of words, and the number of errors; the signature of the individual responsible for the testing; and the testing date.

POST Exam: All applicants must provide a copy of a valid POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) score (T-Score) of 48 or above from a test taken within the past 12 months to proceed through the examination process. Applicants may use a T-score derived from a POST Dispatcher Test administered by another agency. Applicants may also contact The Academy, South Bay Regional Public Safety Training Center ( or other local law enforcement agencies and/or basic training academies to determine if they are administering the POST Dispatcher Test. Additional information about the test may be obtained by visiting the Police Officer Standards and Training (POST) website at Applicants are required to take the POST Entry-Level Dispatcher Selection Test Battery. The test must have been completed within 12 months of the time of application. YOU MUST SUBMIT A COPY OF A VALID T-SCORE AT THE TIME OF APPLICATION.

Additional Information


To apply, applicants must apply online and submit: (1) a completed City of Richmond employment application; (2) a valid typing certificate; (3) a valid T-score; AND (4) responses to the Supplemental Qualifications Questionnaire. INCOMPLETE APPLICATIONS WILL BE SUBJECT TO REJECTION.

SELECTION PROCESS: Applications and responses to the Supplemental Qualifications Questionnaire will be evaluated based on job-related qualifications criteria. Better qualified candidates will be invited to an interview. An Employment List will be established, and your placement on this list will be determined solely by your interview score. Having all of the minimum qualifications does not guarantee placement on the Employment List. (Weighted 100%)

EMPLOYMENT LIST: Candidates who successfully pass the examination process will be placed on an employment list with a ranking of "A" (Best Qualified), "B" (Well Qualified) or "C" (Qualified). Successful candidates will be subject to a background investigation, polygraph and medical examination prior to a final job offer. The Employment List is valid for four (4) months unless extended an additional four (4) months, for a total of eight (8) months.

IMMIGRATION REFORM CONTROL ACT: In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United States as a condition of employment.

NON-DISCRIMINATION POLICY: The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation or national origin.



Analyst: Donna Newton




Note: These questions must be completed and submitted along with a City of Richmond Employment Application, a valid Typing Certificate and a valid T-Score. Failure to complete these questions will disqualify the candidate from further consideration. The purpose of these questions is to obtain additional information to evaluate your qualifications for the Communications Dispatcher I position.

Keywords: City of Richmond, CA, Richmond , Communications Dispatcher I, Other , Richmond, California

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