Under general supervision of a shift supervisor, the
Communications Dispatcher I receives emergency and non-emergency
calls from the public, including calls from cellular telephone
users requesting services; dispatches emergency police, fire, and
other public safety units in a coordinated manner; operates various
communications equipment; and performs other related work as
required. Incumbents are required to work various shifts associated
with a 24-hour, 365-day operation and are required to wear a
The Communications Dispatcher I initially receives on-the-job
training in the techniques and methods of radio dispatching
involving public safety operations. Incumbents are taught to handle
emergency situations requiring independent judgment as to course of
action where unprecedented situations may arise. Shift work on
Saturday, Sunday and holidays are normal working conditions of this
job. A 5% salary differential is paid for the 4:00 p.m. to
Midnight, and 7.5% differential is paid for the Midnight to 8:00
Position Description and Duties
Receives emergency and non-emergency calls, complaints, and
inquiries from the public.
Evaluates information to determine jurisdiction, priority, staff
availability and equipment needed.
Dispatches police, fire, and other public safety units, in
accordance with established procedures, and based on the nature of
the call, staff availability, assigned geographical area, and
location of the call.
Provides responding units with pertinent information such as
suspect information; warrant, probation and parole information;
vehicle registration status; license status; premise and subject
history; and location of Knox boxes and hideaway keys.
Operates a variety of communication equipment, including radio
transmitters and receivers, computerized communication terminals
and keyboards, multi-line telephone equipment, and City-wide camera
Retrieves information in response to requests from police and
fire units, and monitors and maintains status and location of
Provides callers with established instructions for emergency
Prepares records and logs.
Provides information to the public by telephone; advises them on
what agency to contact for services not provided by the City.
- Contacts other agencies to coordinate public safety and mutual
aid operations. Minimum Qualifications
SOME KNOWLEDGE OF: Main streets and geographical areas of the
Cities of Richmond, El Cerrito, San Pablo (including Contra Costa
College) and Kensington.
ABILITY TO: Accurately dispatch public safety units in a
coordinated manner; verbally communicate and extract information
from callers regarding what they need; use good judgment as to when
to act independently and when to refer situations to a supervisor;
speak clearly and concisely in English; interpret written
instructions, policies, rules and the materials used in performing
dispatching duties; react quickly, accurately, and calmly in
handling emergency calls for assistance; prepare records and
reports and maintain files; type a minimum of 30 words per minute;
follow written and oral directions; and learn to operate
computerized data communications terminals.
OTHER REQUIREMENTS: Incumbents must have excellent hearing, and
pass a medical examination and a thorough background
CERTIFICATION: Incumbents in this classification are required to
satisfactorily complete a POST certified 120-hour Basic
Complaint/Dispatcher course within one year of appointment. This is
a condition of continued employment, and failure to do so will
result in termination.
Typing Certificate: Each applicant must submit with their
application a typing certificate. The certificate must specify
qualification on an electric typewriter/computer of at least 30 net
w.p.m., with no more than 15 errors. Only certificates from a
public agency, school/training center or employment agency (issued
within six (6) months of application) will be accepted. Each
certificate must include the following: name of the school, agency
or institution conducting the testing; the equipment used
(typewriter/computer); the gross and net number of words, and the
number of errors; the signature of the individual responsible for
the testing; and the testing date.
POST Exam: All applicants must provide a copy of a valid POST
Entry-Level Dispatcher Selection Test Battery (POST Dispatcher
Test) score (T-Score) of 48 or above from a test taken within the
past 12 months to proceed through the examination process.
Applicants may use a T-score derived from a POST Dispatcher Test
administered by another agency. Applicants may also contact The
Academy, South Bay Regional Public Safety Training Center
(www.theacademy.ca.gov) or other local law enforcement agencies
and/or basic training academies to determine if they are
administering the POST Dispatcher Test. Additional information
about the test may be obtained by visiting the Police Officer
Standards and Training (POST) website at www.post.ca.gov.
Applicants are required to take the POST Entry-Level Dispatcher
Selection Test Battery. The test must have been completed within 12
months of the time of application. YOU MUST SUBMIT A COPY OF A
VALID T-SCORE AT THE TIME OF APPLICATION.
APPLICATION AND SELECTION PROCESS
To apply, applicants must apply online and submit: (1) a
completed City of Richmond employment application; (2) a valid
typing certificate; (3) a valid T-score; AND (4) responses to the
Supplemental Qualifications Questionnaire. INCOMPLETE APPLICATIONS
WILL BE SUBJECT TO REJECTION.
SELECTION PROCESS: Applications and responses to the
Supplemental Qualifications Questionnaire will be evaluated based
on job-related qualifications criteria. Better qualified candidates
will be invited to an interview. An Employment List will be
established, and your placement on this list will be determined
solely by your interview score. Having all of the minimum
qualifications does not guarantee placement on the Employment List.
EMPLOYMENT LIST: Candidates who successfully pass the
examination process will be placed on an employment list with a
ranking of "A" (Best Qualified), "B" (Well Qualified) or "C"
(Qualified). Successful candidates will be subject to a background
investigation, polygraph and medical examination prior to a final
job offer. The Employment List is valid for four (4) months unless
extended an additional four (4) months, for a total of eight (8)
IMMIGRATION REFORM CONTROL ACT: In compliance with the
Immigration Reform Control Act of 1986, individuals offered
employment by the City of Richmond will be required to show
documentation of eligibility to work in the United States as a
condition of employment.
NON-DISCRIMINATION POLICY: The City's policy prohibits
discrimination against any applicant on the basis of race, color,
age, physical or mental disability, religion, creed, sex, sexual
orientation or national origin.
Analyst: Donna Newton
COMMUNICATIONS DISPATCHER I
SUPPLEMENTAL QUALIFICATIONS QUESTIONNAIRE
Note: These questions must be completed and submitted along with
a City of Richmond Employment Application, a valid Typing
Certificate and a valid T-Score. Failure to complete these
questions will disqualify the candidate from further consideration.
The purpose of these questions is to obtain additional information
to evaluate your qualifications for the Communications Dispatcher I