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Auto Physical Damage Field Adjuster (Concord, CA, Richmond, CA)

Company: AFICS American Family Insurance Claims Services, I
Location: Richmond
Posted on: January 5, 2022

Job Description:

At American Family Insurance Claims Services, Inc. we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance Claims Services, Inc is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: R25715 Auto Physical Damage Field Adjuster (Concord, CA, Richmond, CA) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$61,200

Compensation Maximum:$98,000

Summary:
This is an Auto Physical Damage Appraiser/Adjuster who will be responsible for both field and virtual work. The field aspect will include the physical inspection of vehicles in the area between Richmond to Brentwood CA. The virtual aspect will be involving the writing estimates virtually, and working with repair facilities in other geographic areas... as well as total loss settlements.

This is a hybrid position, working from home to doing field inspections
Job Description:
Job Level Summary
Requires working knowledge and experience in own job discipline and broadens capabilities. Continues to build knowledge of the company, processes and customers. Performs a range of assignments related to job discipline. Uses prescribed guidelines or policies in analyzing situations. R eceives a moderate level of guidance and direction.
Primary Accountabilities
Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements. Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters. Responds to customer inquiries, makes appropriate decisions and closes file as needed. Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Specialized Knowledge & Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service. Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories. Demonstrated experience handling moderately complex claims. Solid knowledge and understanding of policies and endorsements related to casualty coverages. Solid knowledge and understanding of each phase of the claim handling process. Education & Licenses
Valid driver's license required plus an acceptable driving record. Obtain state specific property casualty claims licensing as required. Travel Requirements
This position requires travel up to 10% of the time. Must be willing to travel for Catastrophe duty if necessary.
Additional Job Information: Preferred candidate will have:

Knowledge of estimatic software (Mitchell/CCC/Audatex, etc.) Experience with collision auto repair estimating Experience with total loss settlement, make payments and document all activities in the file Strong negotiation skills Experience with Guidewire Claims System Prior auto insurance experience Excellent organization skills Ability to work autonomously while making sound business decisions

When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Keywords: AFICS American Family Insurance Claims Services, I, Richmond , Auto Physical Damage Field Adjuster (Concord, CA, Richmond, CA), Other , Richmond, California

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