Auto Physical Damage Field Adjuster (Concord, CA, Richmond, CA)
Company: AFICS American Family Insurance Claims Services, I
Posted on: January 5, 2022
At American Family Insurance Claims Services, Inc. we believe
people are an organization's most valuable asset, and their ideas
and experiences matter. From our CEO to our agency force, we're
committed to growing a diverse and inclusive culture that empowers
innovation that will inspire, protect, and restore our customers'
dreams in ways never imagined.
American Family Insurance Claims Services, Inc is driven by our
customers and employees. That's why we provide more than just a job
- we provide opportunity. Whether you're already part of our team
in search of a new challenge or new to our company and ready for
what's next, you're in the right place. Every dream is a journey
that starts with a single step. Start your journey right here. Join
our team. Bring your dreams.
Job ID: R25715 Auto Physical Damage Field Adjuster (Concord, CA,
Richmond, CA) (Open)
Compensation may vary based on the job level and your geographic
This is an Auto Physical Damage Appraiser/Adjuster who will be
responsible for both field and virtual work. The field aspect will
include the physical inspection of vehicles in the area between
Richmond to Brentwood CA. The virtual aspect will be involving the
writing estimates virtually, and working with repair facilities in
other geographic areas... as well as total loss settlements.
This is a hybrid position, working from home to doing field
Job Level Summary
Requires working knowledge and experience in own job discipline and
broadens capabilities. Continues to build knowledge of the company,
processes and customers. Performs a range of assignments related to
job discipline. Uses prescribed guidelines or policies in analyzing
situations. R eceives a moderate level of guidance and
Identifies complex issues and seeks assistance as needed. Handles
claims on a good faith basis. Handles both 1st party and 3rd party
claims under multiple policies types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages, and
handles claim negotiations with insureds, claimants, attorneys,
public adjusters. Responds to customer inquiries, makes appropriate
decisions and closes file as needed. Interprets and determines
policies, leases, by-laws, declarations, articles and contract
coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as
appropriate; answers questions or redirects to other areas.
Specialized Knowledge & Skills Requirements
Demonstrated experience providing customer-driven solutions,
support or service. Demonstrated experience handling 1st and 3rd
party, multi-line claims across our operating territories.
Demonstrated experience handling moderately complex claims. Solid
knowledge and understanding of policies and endorsements related to
casualty coverages. Solid knowledge and understanding of each phase
of the claim handling process. Education & Licenses
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing as
required. Travel Requirements
This position requires travel up to 10% of the time. Must be
willing to travel for Catastrophe duty if necessary.
Additional Job Information: Preferred candidate will have:
Knowledge of estimatic software (Mitchell/CCC/Audatex, etc.)
Experience with collision auto repair estimating Experience with
total loss settlement, make payments and document all activities in
the file Strong negotiation skills Experience with Guidewire Claims
System Prior auto insurance experience Excellent organization
skills Ability to work autonomously while making sound business
When you work at American Family Insurance Claims Services you can
expect benefits that support your physical, emotional, and
financial wellbeing. You will have access to comprehensive medical,
dental, vision and wellbeing benefits that enable you to take care
of your health. We also offer a competitive 401(k) contribution, a
pension plan, an annual incentive, and a paid-time off program. In
addition, our student loan repayment program and paid-family leave
are available to support our employees and their families. Interns
and contingent workers are not eligible for American Family
We also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local law.
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Keywords: AFICS American Family Insurance Claims Services, I, Richmond , Auto Physical Damage Field Adjuster (Concord, CA, Richmond, CA), Other , Richmond, California
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