Customer Experience Associate
Posted on: January 15, 2022
Customer Experience Associate
Richmond, CA - Fliteboard USA
At Fliteboard, we're on a mission of building the best Customer
experience team on the planet!
What we do is give our customers the once in a lifetime, incredible
feeling, of flying over water on what is the world's leading
electric foiling watercraft! We help people to find freedom and
take Flite! We're innovators, we're forward thinkers, we're a
tight-knit 'Flite Crew!'
From our humble beginnings and what is now our Headquarters in the
pristine beachside town of Byron Bay, Australia, we are catalysing
a shift to quiet and ocean-friendly marine power that is emission
and pollution-free. We are expanding on our local and Global
success, and even though the award's cabinet is full, we're
definitely making more space!
What we are looking for:
With us growing at an exponential rate and to cater to the demand,
we are looking for and have an immediate vacancy for a full-time
Customer Experience Associate. An individual with an
electrotechnology background who is passionate about water sports
with experience in customer support answering customer queries and
issues through an omni-channel framework.
Responsibilities and Duties:
We are looking for someone who has 3+ years' proven experience
delivering on the above, experience within fast-moving, scaling
organisations and who can:
Handle customer/partner inquires in a prompt and courteous manner
through our various channels (Email, Phone, Chat, Social).
Identify, troubleshoot, and diagnose technical issues; Both
hardware and software. Experience necessary.
Manage our support platform/database, ensuring all customer
interactions are accurately entered.
Asset manage and conduct end to end (E2E) oversight of incoming and
outgoing product repairs, both here at HQ and with our servicing
Ensure customers are kept informed of the progress of their case
and extremely satisfied with the outcome.
The ability to work independently and prioritise your workload.
Contribute to our Internal & External knowledge bases - Including
and not limited to technical and product support documentation.
Adhere to company SLA's and meet multiple KPI's.
What we'd like you to have:
Technical support experience, great troubleshooting, diagnosing;
repair skills are a plus.
Experience working within electrical, electronic or mechanical
Exceptional communication and customer care expertise.
Emotional intelligence and empathy.
A high level of resilience and composure.
Experience in a customer service/facing role within agile
Ability to problem-solve efficiently, multi-task, and prioritize
with a keen eye for detail.
Self-motivation, initiative, ambition to succeed, and willingness
Experience with Salesforce and support platforms/helpdesks.
No working restrictions
What's in it for you:
We are a close-knit team! We care for one another and we have fun
We work daily with a cool product and very cool partners and
The structure is one of a flat hierarchy and so, this would allow
you to work in a collaborative environment allowing anyone from our
most senior managers to the most junior staff to constantly
challenge and empower each other.
Finally, the biggest plus of all is that as the Customer Support
Specialist, your role requires you to technically put Fliteboard
through its paces. I mean you do have to ensure it's a well-oiled,
sustainable and green, robust machine right!
How to apply:
The role is offered as a full-time position.
Please email your Resume and Cover letter to email@example.com.
Please note, as much as we would love to get back to all
applications, only candidates who match the above criteria will be
considered for shortlisting. We will be reviewing your application
and responding if suitable with feedback, as soon as
Keywords: Fliteboard, Richmond , Customer Experience Associate, Other , Richmond, California
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