Systems Supervisor
Company: FIS Fidelity National Information Services
Location: Richmond
Posted on: June 16, 2022
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Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Computer Science Travel Percentage : 1 - 5%Job DescriptionProvide
leadership for those involved in one or more information systems
function, e.g., development, design and optimization,
implementation and/or maintenance of technical information systems
platforms for a specific user group or organizational unit.GENERAL
DUTIES & RESPONSIBILITIES--- Manages one or more information
systems functions for a specific user group/functional area, e.g.,
credit/debit card line of business, NYCE network for a site or the
entire organization to provide adequate technical support for new
product or process developments, production and product problems or
to identify possible new areas for technical exploration.--- Leads
or sponsors technology projects, researches and applies best
practices to processes and procedures as appropriate and evaluates
how new technologies, products and techniques can meet future
technology needs.--- Consults with management to analyze
information technology needs and determine scope, objectives, and
priorities of technical projects, technical systems capacity,
budgeting requirements and IT acquisitions.--- Drives translation
of product strategy and business owner expectations into long-range
systems projects/plans with priority recommendations.--- Makes
development recommendations to business owners based on experience
with client expectations and issues. Notifies business owners of
potential technical or operational constraints including
performance implications.--- Develops financial estimates for
operating and/or capital expenses expected from meeting team
deliverable including financial forecasting, purchasing decisions
and staffing related costs for new or existing products or company
initiatives.--- Assigns and monitors work of project team providing
technical and analytical support and direction. Interfaces with
external clients or field-based employees on technical matters as
needed. May manage small projects or sub-projects.--- Develops,
implements and monitors information technology standards,
practices, procedures and controls to maximize efficiency and
support platform compatibility and ensure data integrity, security
and legal and regulatory compliance.--- Coordinates delivery of
services to user groups and ensures IT service is uninterrupted.---
Directs and provides day-to-day expertise, coaching and leadership
to management/supervisory team and staff for areas including
information systems design and development, systems planning,
programming, operations, architecture, data processing, data
security, networks, systems support and/or analysis. Provides
leadership for area of responsibility including planning, coaching,
recruiting, selection, performance development and mentoring.---
Researches and evaluates new technologies, products and techniques
that could meet future technology needs.--- Participates in
disaster recovery/business continuity activities as needed.--- May
negotiate and/or contract with consultants, technical personnel and
vendors for services and products.--- May define and/or negotiate
service level agreements for technology operations.--- Other
related duties assigned as needed.GENERAL KNOWLEDGE, SKILLS &
ABILITIES--- In-depth knowledge of principles, theories, practices
and techniques for making activities related to planning, managing
and implementing software projects and programs--- Broad subject
matter knowledge of user group for practical application of system
characteristics--- Broad knowledge of architecture of enterprise
level information technology hardware, e.g., WAN, LAN and computer
systems and peripherals and software platforms--- Broad knowledge
of practices, guidelines and procedures for planning, implementing
and monitoring enterprise level information technology hardware and
operating system infrastructures--- Broad knowledge of information
technology functions including information systems design and
development, systems planning, programming, operations,
architecture, data processing, data security, networks, systems
support and analysis--- Broad knowledge of basic IT technologies,
i.e., operating systems, network devices, software development and
architecture--- Broad knowledge of emerging technology issues and
trends--- Knowledge of FIS products and services--- Excellent
customer service skills that build high levels of customer
satisfaction for internal and external clients--- Excellent verbal
and written communication skills to technical and non-technical
audiences of various levels in the organization, e.g., executive,
management, individual contributors--- Willingly shares relevant
technical and/or industry knowledge and expertise to other
resources--- Excellent decision-making, problem-solving,
organization, prioritization, team-building and conflict and time
management skills--- Is resourceful and proactive in gathering
information and sharing ideas--- Strategic thinker with
demonstrated sound business judgment, understanding of business
purpose of each project and decision making within that context---
Proven project management skills of multiple large and/or complex
projects, i.e., projects involving many activities and deliverables
or that have a major impact risk/value to the organization--- Skill
in the design, implementation, maintenance and day-to-day operation
of information technology infrastructure components, e.g., LAN,
WAN, computer systems and peripherals--- Demonstrated
customer-focused leadership ability--- Demonstrated ability to
effectively complete budget preparation, cost management--- Ability
to proactively address difficult issues and effectively handle
demanding or upset clients--- Ability to effectively allocate
resources to available finances and workforce to meet the plan---
Ability to drive a flexible staffing model capable of reacting
quickly to fluctuations in demand--- Ability to champion
cross-functional process improvement efforts and leverage
innovations across projectsEDUCATION REQUIREMENTSBachelor's degree
in computer science or information systems or the equivalent
combination of education, training, or work experience.FIS JOB
LEVEL DESCRIPTIONSupervisory/developing management role. Provides
direction to employees according to established policies and
management guidance. Exercises judgment within defined procedures
and policies to determinate appropriate action and administer
company policies. Management reviews work to measure meeting of
objectives. Typically responsible for supervising a systems
programming or systems infrastructure team responsible for
planning, design, installation, support or maintenance within a
single line of business or data center. Directly responsible for
managing a staff of three or more technical individual
contributors. Works closely with managers and other supervisors on
team issues. Has wide latitude for decision-making. Typically
requires five or more years related information systems
experience..Vaccination RequirementsNotice to all US applicants:
All employees must be fully vaccinated against COVID-19.
-Individuals with a disability (including a medical condition) or
sincerely held religious beliefs or practices that prevent them
from getting the vaccine may request an exemption from the vaccine
requirement.Privacy StatementFIS is committed to protecting the
privacy and security of all personal information that we process in
order to provide services to our clients. For specific information
on how FIS protects personal information online, please see the
Online Privacy Notice.EEOC StatementFIS is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, marital
status, genetic information, national origin, disability, veteran
status, and other protected characteristics. The EEO is the Law
poster is available here supplement document available hereFor
positions located in the US, the following conditions apply. If you
are made a conditional offer of employment, you will be required to
undergo a drug test. ADA Disclaimer: In developing this job
description care was taken to include all competencies needed to
successfully perform in this position. However, for Americans with
Disabilities Act (ADA) purposes, the essential functions of the job
may or may not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepassJob
SummaryJob number: JR0219817Date posted : 2022-06-10Profession:
Information TechnologyEmployment type: Experienced (relevant combo
of work and education)
Keywords: FIS Fidelity National Information Services, Richmond , Systems Supervisor, Other , Richmond, California
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