Communications Dispatcher II-Per Diem

Company: City of Richmond, CA
Location: Richmond
Posted on: June 17, 2022

Job Description:

Introduction

Under general supervision, the Communications Dispatcher II (Per-Diem) receives emergency and non-emergency calls from the public, including cellular telephone users, requesting services; dispatches emergency police, fire, and other public safety units in a coordinated manner; operates various communications equipment; and performs other related work as required. This is an as-need, temporary position. Hours will vary depending on the scheduling needs of the department.

CLASS CHARACTERISTICS

The Communications Dispatcher II (Per Diem) is a journey - level dispatcher of emergency public safety personnel, who works on a temporary, as-needed basis. The incumbents have prior dispatcher experience, have demonstrated proficiency in the techniques and methods of radio dispatching involving public safety operations, and are capable of handling emergency situations requiring independent judgment as to the correct course of action where unprecedented situations may arise. The Communications Dispatcher II (Per Diem) is distinguished from the Communications Dispatcher II class in that incumbents work on an as-needed bases, are not guaranteed hours and they will not work more than 1,000 hour per fiscal year.

Position Description and Duties

* Receives emergency and non-emergency calls, complaints, and inquiries from the public.
* Evaluates information to determine jurisdiction, priority, staff availability and equipment needed.
* Dispatches police, fire, and other public safety units, in accordance with established procedures, and based on the nature of the call, staff availability, assigned geographical area and location of the call.
* Provides responding units with pertinent information such as suspect information; warrant, probation and parole information; vehicle registration status; license status; premise and subject history; and location of Knox boxes and hideaway keys.
* Operates a variety of communication equipment including radio transmitters and receivers, computerized communications terminals and keyboards, multi-line telephone equipment, and City-wide camera monitoring equipment.
* Retrieves information in response to requests from police and fire units, and monitors and maintains status and location of units.
* Provides callers with established instructions for emergency medical situations.
* Handles more complex situations that demand a higher level of knowledge and skills.
* Prepares records and logs.
* Provides information to the public by telephone; advises them on what agency to contact for services not provided by the City.
* Contacts other agencies to coordinate public safety and mutual aid operations.

Minimum Qualifications

Experience/Training

Eighteen months (18) of full-time experience performing public safety dispatch duties, the ability to type a minimum of 30 words per minute, and qualifications listed below.

Certification

Successful completion of a POST certified 120-hour Public Safety Complaint/Dispatchers' Basic course and/or possession of a certificate for the POST Equivalency Examination. Candidates must submit proof along with their application.

General Knowledge of:

Main streets, major buildings, and geographical areas of the cities of Richmond, San Pablo (including Contra Costa College), ElCerritoand Kensington.

Principles and processes for providing customer service.

Knowledge of communication devices and equipment.

Ability to:

Accurately dispatch public safety equipment in a coordinated manner.

Verbally communicate, obtain, retain and analyze information from distraught or incoherent callers regarding their needs.

Interpret written instructions, policies, rules and other materials used in performing dispatching duties.

Quickly sort and prioritized information regarding multiple incidents.

Relay messages exactly as received.

Operate computerized communications terminals.

Use good judgment as to when to act independently and when to refer situations to a supervisor.

Speak clearly and concisely in English.

React quickly, accurately, and calmly in handling emergency calls for assistance.

Prepare records and reports and maintain files.

Work independently.

Solve problems and explain work instructions to Communications Dispatcher I's and Call Takers.

Follow written and oral directions.

ADDITIONAL REQUIREMENTS

* No felony convictions.
* No use of the following drugs within the past five (5) years: Cocaine, Hallucinogens, LSD, Heroin, Methamphetamine, MDMA (Ecstasy), Psilocybin (Mushrooms).
* No use of the following drug within the past one (1) year: Marijuana (Cannabis).
* Successful candidates must pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a check of drug use history.

COVID-19 VACCINATION REQUIREMENT

The City'spolicyis that all persons hired on or after October 18, 2021, must be fully vaccinated, including the booster, for COVID-19. New employees will be required to provide proof of complete vaccination or have an approved medical or religious accommodation before employment may commence. If you have any questions regarding this policy, please contact Human Resources.

Additional Information

APPLICATION AND SELECTION PROCESS

Applicants must apply online and submit: (1) a completed City of Richmond employment application and supplemental questions; AND (2) proof of completion of a POST-certified 120-hour Complaint/Dispatchers' Basic course or possession of a certificate for the POST Equivalency Examination.INCOMPLETE APPLICATIONS WILL BE SUBJECT TO REJECTION.

SELECTION PROCESS: All candidates who submit a completed City of Richmond Employment Application will be evaluated basedon job-related qualifications criteria. The better-qualified candidates may be invited to continue in the selection process. The selection processwill include an interview. The successful candidate must pass a thorough background investigation prior to appointment.

IMMIGRATION REFORM CONTROL ACT: In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United States as a condition of employment.

NON-DISCRIMINATION POLICY: The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation or national origin.

Keywords: City of Richmond, CA, Richmond , Communications Dispatcher II-Per Diem, Other , Richmond, California