Communications Dispatcher II-Per Diem
Company: City of Richmond, CA
Posted on: June 17, 2022
Under general supervision, the Communications Dispatcher II
(Per-Diem) receives emergency and non-emergency calls from the
public, including cellular telephone users, requesting services;
dispatches emergency police, fire, and other public safety units in
a coordinated manner; operates various communications equipment;
and performs other related work as required. This is an as-need,
temporary position. Hours will vary depending on the scheduling
needs of the department.
The Communications Dispatcher II (Per Diem) is a journey - level
dispatcher of emergency public safety personnel, who works on a
temporary, as-needed basis. The incumbents have prior dispatcher
experience, have demonstrated proficiency in the techniques and
methods of radio dispatching involving public safety operations,
and are capable of handling emergency situations requiring
independent judgment as to the correct course of action where
unprecedented situations may arise. The Communications Dispatcher
II (Per Diem) is distinguished from the Communications Dispatcher
II class in that incumbents work on an as-needed bases, are not
guaranteed hours and they will not work more than 1,000 hour per
Position Description and Duties
* Receives emergency and non-emergency calls, complaints, and
inquiries from the public.
* Evaluates information to determine jurisdiction, priority, staff
availability and equipment needed.
* Dispatches police, fire, and other public safety units, in
accordance with established procedures, and based on the nature of
the call, staff availability, assigned geographical area and
location of the call.
* Provides responding units with pertinent information such as
suspect information; warrant, probation and parole information;
vehicle registration status; license status; premise and subject
history; and location of Knox boxes and hideaway keys.
* Operates a variety of communication equipment including radio
transmitters and receivers, computerized communications terminals
and keyboards, multi-line telephone equipment, and City-wide camera
* Retrieves information in response to requests from police and
fire units, and monitors and maintains status and location of
* Provides callers with established instructions for emergency
* Handles more complex situations that demand a higher level of
knowledge and skills.
* Prepares records and logs.
* Provides information to the public by telephone; advises them on
what agency to contact for services not provided by the City.
* Contacts other agencies to coordinate public safety and mutual
Eighteen months (18) of full-time experience performing public
safety dispatch duties, the ability to type a minimum of 30 words
per minute, and qualifications listed below.
Successful completion of a POST certified 120-hour Public Safety
Complaint/Dispatchers' Basic course and/or possession of a
certificate for the POST Equivalency Examination. Candidates must
submit proof along with their application.
General Knowledge of:
Main streets, major buildings, and geographical areas of the cities
of Richmond, San Pablo (including Contra Costa College),
Principles and processes for providing customer service.
Knowledge of communication devices and equipment.
Accurately dispatch public safety equipment in a coordinated
Verbally communicate, obtain, retain and analyze information from
distraught or incoherent callers regarding their needs.
Interpret written instructions, policies, rules and other materials
used in performing dispatching duties.
Quickly sort and prioritized information regarding multiple
Relay messages exactly as received.
Operate computerized communications terminals.
Use good judgment as to when to act independently and when to refer
situations to a supervisor.
Speak clearly and concisely in English.
React quickly, accurately, and calmly in handling emergency calls
Prepare records and reports and maintain files.
Solve problems and explain work instructions to Communications
Dispatcher I's and Call Takers.
Follow written and oral directions.
* No felony convictions.
* No use of the following drugs within the past five (5) years:
Cocaine, Hallucinogens, LSD, Heroin, Methamphetamine, MDMA
(Ecstasy), Psilocybin (Mushrooms).
* No use of the following drug within the past one (1) year:
* Successful candidates must pass a thorough background
investigation, including a criminal history check for job-related
convictions, fingerprinting, polygraph test, credit check, and a
check of drug use history.
COVID-19 VACCINATION REQUIREMENT
The City'spolicyis that all persons hired on or after October 18,
2021, must be fully vaccinated, including the booster, for
COVID-19. New employees will be required to provide proof of
complete vaccination or have an approved medical or religious
accommodation before employment may commence. If you have any
questions regarding this policy, please contact Human
APPLICATION AND SELECTION PROCESS
Applicants must apply online and submit: (1) a completed City of
Richmond employment application and supplemental questions; AND (2)
proof of completion of a POST-certified 120-hour
Complaint/Dispatchers' Basic course or possession of a certificate
for the POST Equivalency Examination.INCOMPLETE APPLICATIONS WILL
BE SUBJECT TO REJECTION.
SELECTION PROCESS: All candidates who submit a completed City of
Richmond Employment Application will be evaluated basedon
job-related qualifications criteria. The better-qualified
candidates may be invited to continue in the selection process. The
selection processwill include an interview. The successful
candidate must pass a thorough background investigation prior to
IMMIGRATION REFORM CONTROL ACT: In compliance with the Immigration
Reform Control Act of 1986, individuals offered employment by the
City of Richmond will be required to show documentation of
eligibility to work in the United States as a condition of
NON-DISCRIMINATION POLICY: The City's policy prohibits
discrimination against any applicant on the basis of race, color,
age, physical or mental disability, religion, creed, sex, sexual
orientation or national origin.
Keywords: City of Richmond, CA, Richmond , Communications Dispatcher II-Per Diem, Other , Richmond, California
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