Customer Experience Specialist
Company: British Swim School
Posted on: June 23, 2022
Customer Experience Specialist
Part Time Richmond, CA
Parents sayBritish Swim Schoolis quite simply the nation's leading
swim school. As we continue to expand the reach of our life-saving
program, we'll always want to hear from fun-loving, service-minded
individuals who might fit into our award-winning team!
At British Swim School, our Customer Experienceteam is known asDeck
Ambassadors. This is a crucial poolside role - it's the role that
manages the all-important first impression and then keeps it going
by maintaining warm relationships with families and students
throughout their time as a part of our extended "swim family."
Your Typical Responsibilities:
+ Warmly welcoming new families and getting them off to a good
start - getting to know the students and their parents.
+ Setting up the pool deck area before each shift.
+ Registering students for class and managing them in and out of
the water between classes.
+ Managing and celebrating the move-up/graduation process, our
birthdays, and other milestones at the pool.
+ Posting photos and videos to social media in a fun and personal
+ Assisting our parents with questions about their schedule and the
progress of their children in person and over the phone.
+ Promoting referrals for new enrollments.
+ Supporting the aquatics team by being an active participant in
the safety of our swimmers and assisting when needed with swimmers
who need help during the lessons.
+ Testing the water to ensure water quality and temperature.
What do we need from you?
+ An enthusiastic, warm, but assertive personality who really loves
talking to people and developing positive, friendly
+ An understanding of the importance of sticking to a good
structure and a willingness to enforce essential safety procedures
and policies in a fun and gentle manner!
+ The ability to multi-task and not lose your sense of fun.
+ A genuine desire to help us decrease drowning for both children
What can you expect from us?
+ Flexible schedules - shifts between 4 to 5 hours; easy to
schedule around other jobs or studies with highly competitive
+ Being welcomed into a warm, fun culture with mission-driven
managers who give back to the community and their staff.
+ The opportunity for growth in a business with massive expansion
+ Structured, paid training (including first aid certification as
+ Free parking onsite.
+ Happy, laughing, singing KIDS.
Compensation: $17.00 per hour
Working at British Swim School is so much more than just a
job...it's an opportunity to leave a legacy that may transform a
Since 1981, British Swim School has been offering swimming lessons
for babies, children and adults, focusing first on critical water
survival skills needed to survive a water accident, then
progressing to stroke development and more advanced skills. Dubbed
as one of the fastest growing franchises in the U.S., we teach over
13,000 swimming lessons per week using our signature fun and gentle
The British Swim School team is a nationwide franchise system of
independent business owners who are dedicated to our mantra of
'Survival of the Littlest' for their local families.
Why join British Swim School?
+ Safe & happy work environment - where else might you get to sing
+ Flexible work schedules and hours - making this a great role for
students, parents and anyone with a busy lifestyle!
+ Rewarding job with competitive pay - all while making a true
difference in your community!
Each franchise location is independently owned and operated by a
franchisee (franchise owner). Your application will go directly to
the franchisee, and all hiring decisions will be made by the
management of this franchisee. All inquiries about employment at
this franchisee should be made directly to the franchise location,
and not to British Swim School Corporate.
Keywords: British Swim School, Richmond , Customer Experience Specialist, Other , Richmond, California
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