Front Desk Associate - Part Time
Company: Planet Fitness Club Careers
Location: Richmond
Posted on: August 6, 2022
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Job Description:
Job Description Who We Are: At Planet Fitness, our mission has
always been to enhance people---s lives by providing a high-quality
fitness experience in a welcoming, judgement free environment. We
are proud to be one of the largest and fastest-growing franchisors
and operators of fitness centers in the United States with over
2,000 clubs and growing Joining the PF family means being part of a
company that is based on an established culture and strong set of
values. It is being a part of a supportive, engaging team that
cares about bettering the health and wellbeing of the community in
an environment where everyone feels like they belong. It is having
fun at work while creating member experiences that consistently
exceed their expectations. It means being part of a brand that you
can be proud of Who You Are: All of our Team Members at Planet
Fitness share one thing in common --- a passion for our amazing
brand and a desire to make our members feel welcome in our
Judgement Free Zone-- Characteristics that will make you a perfect
match for our Front Desk Associate: You: -- Exhibit a positive and
upbeat attitude. -- Have a passion for delivering a consistent and
exceptional experience to our members, guests and fellow PF team
members.-- Pride yourself on your work while being punctual,
reliable and dependable.-- Handle all interactions with diplomacy
and exhibit a genuine motivation for helping others. -- Act with
integrity and show respect to everyone around you.-- Exhibit strong
communication skills and have an ability to listen and empathize.--
Inspire and motivate others to achieve their goals.-- Are a quick
study with the ability to apply what you have learned during online
and hands-on training. About the Front Desk Associate Role: As a
Front Desk Associate, you will be responsible for providing a
superior level of customer service to Planet Fitness members,
prospective members and guests while ensuring an exceptional
---Judgement Free--- member experience Daily responsibilities for
the Front Desk Associate also include: -- Greet members/guests as
they enter and exit the club; assisting them with any questions or
concerns as they check in. -- Help to promote our Judgement Free
Zone-- by connecting with members on the club floor, offering
assistance and showing support in their fitness journeys while
upholding club policies.-- Resolve member concerns and escalate to
a Manager as needed.-- Answer phones in a friendly manner and
assist callers with their inquiries. -- Perform membership related
functions such as sign-ups, contact/billing information updates,
cancellations, collecting unpaid balances and transferring
memberships. -- Perform prospective member calls and tours;
assessing their membership needs. -- Execute retail transactions
with accuracy and drive sales goals. -- Resolve member concerns and
escalate to a Manager as needed.-- Regular, consistent cleaning and
sanitizing of all exercise equipment and Black Card spa amenities.
This includes communal spaces as well as your assigned area.--
Ensuring restrooms are clean and sanitized, stocked and clutter
free by following the routine cleaning schedule.-- Frequently
perform a comprehensive walk of all club areas; quickly fix any
safety/policy issues and address cleanliness concerns. -- Promptly
address maintenance and facility concerns such as broken and/or
missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
About Your Qualifications: -- 6-12 months of experience in a
customer service environment is preferred -- Must be 18 years of
age or older-- Ability to pass a background check-- Willing to
become CPR/AED Certified (Training provided by Planet Fitness)--
Basic computer proficiency Physical Demands of the Front Desk
Associate: -- Continual standing and moving throughout the club to
accomplish tasks during shift.-- Continual communicating in person
or on the phone to exchange information during shift. -- Must be
able to lift up to 75 pounds.-- Will encounter toxic chemicals
during shift. -- Frequent cleaning and sanitizing of equipment and
facilities.-- Moving self in different positions, including bending
and twisting, to accomplish tasks. Health and Safety Requirements:
Every team member is responsible for contributing to a safe and
healthy workplace. Team members are expected to be active
participants in health and safety by following all applicable
policies and protocols, reporting unsafe conditions or at-risk
behaviors to leadership, and conducting work in a safe manner. More
reasons to join Planet Fitness -- Medical, Dental, and Vision
Insurance-- Vacation/Sick Time/Holiday Pay-- Free Black Card
Membership-- 401(K) and Roth Retirement Savings Plan-- Term Life
Insurance-- Healthcare and Dependent Care Flexible Spending
Accounts-- Employee perks and discounts-- Engaging team-building
competitions and social events Employees at a franchise location
are employed by the Franchisee and are not employees of PFHQ (the
Franchisor). PFHQ neither dictates nor controls labor or employment
matters for franchisees or their employees, and does not retain any
reserved authority to control the terms and conditions of
employment for franchisees or their employees. Each franchisee is
responsible for ensuring compliance with local, state and federal
law.
Keywords: Planet Fitness Club Careers, Richmond , Front Desk Associate - Part Time, Other , Richmond, California
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