Front Desk Associate
Company: Planet Fitness
Location: Richmond
Posted on: May 24, 2023
Job Description:
Who We Are: -At Planet Fitness, our mission has always been to
enhance people's lives by providing a high-quality fitness
experience in a welcoming, judgement free environment. We are proud
to be one of the largest and fastest-growing franchisors and
operators of fitness centers in the United States with over 2,000
clubs and growing!Joining the PF family means being part of a
company that is based on an established culture and strong set of
values. - It is being a part of a supportive, engaging team that
cares about bettering the health and wellbeing of the community in
an environment where everyone feels like they belong. It is having
fun at work while creating member experiences that consistently
exceed their expectations. It means being part of a brand that you
can be proud of!Who You Are: -All of our Team Members at Planet
Fitness share one thing in common - a passion for our amazing brand
and a desire to make our members feel welcome in our Judgement Free
Zone -Characteristics that will make you a perfect match for our
Front Desk Associate: -You:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional
experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and
dependable.
- Handle all interactions with diplomacy and exhibit a genuine
motivation for helping others.
- Act with integrity and show respect to everyone around
you.
- Exhibit strong communication skills and have an ability to
listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have
learned during online and hands-on training.About the Front Desk
Associate Role: -As a Front Desk Associate, you will be responsible
for providing a superior level of customer service to Planet
Fitness members, prospective members and guests while ensuring an
exceptional "Judgement Free" member experience!Daily
responsibilities for the Front Desk Associate also include:
- Greet members/guests as they enter and exit the club; assisting
them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone - by connecting with
members on the club floor, offering assistance and showing support
in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as
needed.
- Answer phones in a friendly manner and assist callers with
their inquiries.
- Perform membership related functions such as sign-ups,
contact/billing information updates, cancellations, collecting
unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their
membership needs.
- Execute retail transactions with accuracy and drive sales
goals.
- Resolve member concerns and escalate to a Manager as
needed.
- Regular, consistent cleaning and sanitizing of all exercise
equipment and Black Card spa amenities. This includes communal
spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter
free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas;
quickly fix any safety/policy issues and address cleanliness
concerns.
- Promptly address maintenance and facility concerns such as
broken and/or missing equipment (i.e., Dispensers, leaky faucets,
fixtures etc.)Compensation & Benefits:
- The hourly pay range for this position is $16.17 to $17.17. -
Planet Fitness reserves the right to pay below or above the posted
range based on factors that are unrelated to a person's protected
class.
- Planet Fitness offers a comprehensive benefit offering for that
includes availability to medical, dental and vision insurance;
short-term and long-term disability; term life insurance; 401(k)
retirement savings plan; flexible spending accounts, vacation, sick
and holiday pay and a free Black Card Membership. - Certain
benefits are offered to full-time employees only.About Your
Qualifications:
- 6-12 months of experience in a customer service environment is
preferred
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by
Planet Fitness)
- Basic computer proficiencyPhysical Demands of the Front Desk
Associate:
- Continual standing and moving throughout the club to accomplish
tasks during shift.
- Continual communicating in person or on the phone to exchange
information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and
facilities.
- Moving self in different positions, including bending and
twisting, to accomplish tasks. -Health and Safety Requirements:
-Every team member is responsible for contributing to a safe and
healthy workplace. Team members are expected to be active
participants in health and safety by following all applicable
policies and protocols, reporting unsafe conditions or at-risk
behaviors to leadership, and conducting work in a safe manner.More
reasons to join Planet Fitness!
- Medical, Dental, and Vision Insurance*
- Vacation*/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Term Life Insurance*
- Healthcare and Dependent Care Flexible Spending Accounts*
- Employee perks and discounts
- Engaging team-building competitions and social events*Please
note that certain benefits listed above are for full-time employees
only
Keywords: Planet Fitness, Richmond , Front Desk Associate, Other , Richmond, California
Didn't find what you're looking for? Search again!
Loading more jobs...