ServiceNow CSM Business Process Consultant

Company: Alldus International Consulting Ltd
Location: Santa Clara
Posted on: May 24, 2025

Job Description:

Our client, a global tech leader, is hiring a ServiceNow Business Process Consultant to join the team remotely on a contract basis. The successful candidate will have a background in HRSD and CSM and will be instrumental in designing and configuring solutions across multiple modules, working closely with cross-functional teams to ensure successful delivery.
Responsibilities

• Apply standard branding using Service Portal Designer within Employee Center Pro.
  
• Customize standard page layouts and rearrange widgets as needed.
  
• Set up the App Launcher to include five standard external applications.
  
• Enable Virtual Agent with out-of-the-box conversations and up to two custom topics.
  
• Configure the standard Now Mobile store application.
  
• Update the mobile app to support all relevant ServiceNow solutions.
  
• Implement standard 'Conversational Integration with Slack' available in the ServiceNow Store.
  
• Deliver up to 20 hours of configuration services, including installation and activation of Virtual Agent and required plugins, setup of standard system properties, and application of standard branding options.
  
  Skillset
  
  
• Demonstrated expertise in ServiceNow consulting and solution implementation.
  
• In-depth knowledge of Employee Center Pro, Now Mobile, Conversational Integrations, and Virtual Agent capabilities.
  
• Strong communication skills with a proven ability to collaborate effectively with cross-functional teams in remote work environments.
  
• Possession of current ServiceNow certifications including CSA, CAD, and CIS-HRSD.
  
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Keywords: Alldus International Consulting Ltd, Richmond , ServiceNow CSM Business Process Consultant, Professions , Santa Clara, California