Sr Account Manager - Bay Area
Location: Hercules
Posted on: June 23, 2025
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Job Description:
Job Title: Sr Account Manager - Bay Area Job Location: San
Francisco-USA-94128 Work Location Type: On-Site Salary Range:
$123,266.53 - 159,935.96 About us LSG Sky Chefs is one of the
world’s largest airline catering and hospitality providers, known
for its outstanding reputation and dynamic approach in the
industry. Voted “Airline Caterer of the Year in North America” for
2023 and 2024, we are committed to excellence and innovation,
driven by the dedication and expertise of our talented employees.
Our team members are the heart and soul of our success,
consistently delivering exceptional culinary experiences and
outstanding service to our clients and their passengers across
North and Latin America. Position Overview The Senior Account
Manager is a key leader, driving exceptional service and lasting
client relationships. This role ensures seamless, high-quality
catering delivery while anticipating client needs, resolving
challenges, and identifying growth opportunities. Overseeing one
key account, the Senior Account Manager upholds service excellence
and collaborates with Account Managers and cross-functional teams
to deliver tailored solutions, enhance operations, and fuel
business growth. This position specific to the Bay Area. Position
detail: This is not a outside sales position; this is a true
account manager/client service position Location : work onsite at
our facility at the San Francisco International Airport Industy
experience: ideal candidate will have experience in production /
operations environment How You'll Elevate Our Team Develop and
maintain a strong relationship with assigned account, serving as
the primary liaison between the CSC and airline. Organize, lead and
document local customer meetings, ensuring alignment on
expectations and performance. Resolve customer disputes in
collaboration with the Central Account Team. Support special
customer projects as required. Lead and organize menu
presentations, Chef Tables, and Virtual Quality Checks in
collaboration with the Executive Chef Manage airline contracts
locally, ensuring compliance with all terms and conditions. Ensure
adherence to customer specifications, distributing updates to
relevant departments. Lead alignment with the customer on budget
deviations in collaboration with Finance team. Monitor and ensure
compliance with customer safety requirements and regulatory
policies (FDA, USDA, TSA, etc.) in coordination with the Quality
Manager Coordinate and participate in CSC customer evaluations and
audits, distributing feedback and coordinating responses. Track,
analyze, and improve key performance metrics, including sales,
profitability, customer satisfaction, and operational performance
as defined in the customer SLAs. Maintain and oversee databases for
flight attendant comments and delay tracking. Drive continuous
improvement initiatives to enhance customer performance, service
levels and track related costs savings for customers. Develop and
present tailored catering solutions to enhance customer
satisfaction and retention. Prepare reports and presentations to
communicate customer insights and performance data. Maintain
proficiency in customer IT systems for accurate data management and
reporting Oversee charter catering operations and performance.
Ensure that account management team is organized, staffed and
directed effectively and efficiently Guide, motivate and develop
subordinate employees as dictated by Human Resources Policy
Implement and maintain the company’s values and management
principles Plan, implement and manage the budget for the work
group. Initiate and steer corrective actions as required
Participate and support company sponsored initiatives such as
Global Quality Standards (GQS), HACCP, Lean Manufacturing and
employee safety initiatives What We Look for in a Candidate
Bachelor’s degree or equivalent experience required 7-10 years of
experience as a strategic account manager and client relationship
builder Strong presentation, communication, training and
interpersonal skills Demonstratable record of understanding and
meeting customer expectations Understanding of drivers of product
and labor costs Understanding of financial concepts Experience in
contract management Strong knowledge of Microsoft Office and
Windows based computer applications LSG Sky Chefs is an EEO and
Affirmative Action Employer of
Women/Minorities/Veterans/Individuals with Disabilities.
Keywords: , Richmond , Sr Account Manager - Bay Area, Sales , Hercules, California
