IT Technician (Tier 2)
Company: Insight Global
Location: San Francisco
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Insight Global is seeking an
experienced Desktop Support Technician (Level 2) to join our
client’s healthcare IT consulting team in San Francisco. This role
supports end-user technology needs, resolves escalated technical
issues, and works closely with the client and internal teams to
maintain a reliable, secure, and productive computing environment.
This is an onsite support opportunity for an independent, proactive
technician who excels in troubleshooting, communication, and
customer support. Requirements: -3 years of experience of Desktop
Support / Tier II support -Set up experience for Windows and MacOS
(imaging) -Associates or Bachelors degree in an IT related field
(preferred) -IT certifications (CompTIA, CCNA/ CCNP, etc.)
(preferred) What You’ll Do: Advanced Incident Diagnosis &
Resolution - Troubleshoot escalated issues by reviewing logs,
dumps, and event viewer data - Resolve complex problems, including
OS corruption, driver conflicts, and service failures - Use
diagnostic tools (ping, traceroute, etc.) for network/system
analysis Application & Middleware Support - Troubleshoot business
applications based on SOPs - Apply patches, updates, and rollbacks;
tune application configurations Operating Systems Support - Perform
Level 2 support for Windows and macOS - Create and troubleshoot
virtual machines - Handle OS patching, updates, and emergency
hotfixes Network & Security - Support VPN and remote access issues
- Respond to security alerts as outlined in SOPs - Assist in
vulnerability scans, remediation, and escalation Backup, Restore &
Storage - Verify and troubleshoot backup jobs - Restore end-user
data and support Bay State IT–managed storage environments Change
Management & Deployments - Prepare detailed change requests with
impact and rollback plans - Coordinate maintenance windows -
Execute scripted and automated deployments (PowerShell, RMM,
Intune) - Validate changes and document updates Vendor & Level 3
Coordination - Open and manage vendor support cases - Provide logs
and system data to expedite issue resolution - Track patches,
firmware releases, and manage updates through change control
Performance & Capacity Optimization - Tune systems based on CPU,
memory, and I/O metrics - Recommend hardware upgrades to prevent
bottlenecks Knowledge Base & Process Improvement - Document
advanced troubleshooting procedures - Update runbooks and internal
knowledge articles - Suggest improvements such as automation or
monitoring enhancements Mentorship & Communication - Support and
mentor Level 1 technicians - Act as an escalation point, ensuring
SLA adherence - Provide updates to IT leadership, project teams,
and business units
Keywords: Insight Global, Richmond , IT Technician (Tier 2), IT / Software / Systems , San Francisco, California
